I recently launched my website www.NetTaxNow.com and I would appreciate your feedback. The purpose of the site is to essentially be my virtual office where people can create an account and then we can transact business. I am not a web designer, the website was done by a local web designer. It uses Joomla 1.5 for the CMS and I have learned quite a bit about html since the site was created, and I have added quite a few pages on my own as well.
Clients can create an account at the website and then send me their documents online, by fax, or by mail. In order to send documents online clients have to first register. When they login they have access to an upload page which essentially creates a secure portal where we can exchange documents.
As it is setup on the website it is a one way portal, but I can send the client an email by which they can create a login and password to access the portal where we can exchange documents in a secure environment.
I also have documents on the website (get organized page) that the client can download and fill out with their personal information. I have a number of landing pages, some hidden and some with links, that are targeted to specific groups for marketing purposes. On the process page I have a video that explains how the website is intended to be used.
Finally I have a Blog page which acts as a host for my video blog which I am calling Finance 4 the rest of us. In this section I will post videos of PowerPoint presentations on a variety of financial topics. Currently I have an intro video posted with more on the way.
Essentially what I would like find out is the following:
1. Is the website easy to use? Is it intuitive? Does it make sense to the casual user.
2. What is your opinion of the general concept. Would you use such a service? If not, why not.
3. Your overall opinion of the design and content.
4. What changes would you suggest.
Any and all feedback is greatly appreciated.