• Sales Strategy (42)
• Sales Proposals (1)

• Customer Service (21)

Most Popular

• 1 Satisfied Customers : What Do Customers Want?
• 2 Focusing on Service: Nick Swinmurn
• 3 Strategic Stride: Zappos.com
• 4 Customer Service: Flying High with Southwest Airlines
• 5 Giving Customers the Power to Succeed: Scott Heiferman

Most Discussed

• 1 Cheaper, Better Customer Service? Try ‘Homeshoring’
• 2 Create a Culture of Great Customer Service
• 3 Alan Hall Cashes in on a Simple Plan With a Goal to Help Entrepreneurs - Business Goal Setting Series
• 4 Flat-Fee and Other Online Shipping Gimmicks to Soothe the Savvy Customer
• 5 Savvy Sell-Through Tips to Keep Customers Coming Back for More – Part One

More in Customer Service

• Holiday Gift Ideas (Community podcast) Holiday gift ideas from within the StartupNation community. Meet up with Rich Sloan for coffee the day after Thanksgiving in Phoenix. Derek is taking his independent video games to market.
• An Intimate (Restaurant) Connection: Amanda and Paul Danielson (Key Move) Amanda and Paul Danielson knew that creating a connection with customers would be the key to success as they opened for business with their restaurant Trattoria Stella.
• Holiday Hints for Better Sales: Keep Your Best Customers Happy This Holiday Season (Article) Why VIP treatment for certain customers will fatten your holiday goose.
• Flat-Fee and Other Online Shipping Gimmicks to Soothe the Savvy Customer (Article) Few things catch e-tail customers’ attention quicker than flat-fee shipping — unless it’s free. Here are some tips for hooking the wily buyer with upfront, irresistible delivery strategies.
• Create a Culture of Learning: Art Lambert and Ron Simkins (Key Move) Art Lambert and Ron Simkins grew LexJet from five employees to more than a hundred, and increased their sales by 25 percent a year for a dozen years with the guiding philosophy of having fun and making money.
• CRM: You (Should) Love Your Customers, Now Work to Keep Them (Article) Buy CRM software and strategize, but know this: The best Customer Relationship Management is about understanding what makes your customers happy.

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