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Posts Tagged “Sales”

The Big Marketing Mistake Business Owners Make and How to Avoid it

Have you ever had this happen to you? Several years ago, I attended a business networking function and I just happened to strike up a conversation with a person who sold cars for a local Chevrolet dealership.

And as luck would have it, I was in the market for a new car and was especially looking for a Chevrolet Trailblazer.    I really liked the person that I was speaking with and told them that I was in the market for a Chevy and asked if they would contact me.  We exchanged business cards and I looked forward to their call.

A few days passed and I still had not heard from the salesperson.  I was very anxious because I really wanted to buy a Chevy Trailblazer.   So I gave them a call, leaving a voice message on their cell phone and on their office phone.  And then I waited for a return call.  And a few days, I still had not heard from the salesperson and so I gave up.

I decided that if they did not want my business, I would take my business elsewhere, ending up buying my Trailblazer through the car buying service located at my credit union.

I’ve had this happen to me several times, and in each case, the sales person, or business owner has lost thousands of dollars in sales from me all because they did not follow up!

I think many business owners confuse the term “marketing” with the term “selling.”   Marketing is simply the process or strategies that you use to get the word out about your business and gather leads.  Selling is the process of turning those leads into paying customers.

The biggest problem that I see in marketing your business is that you can be the best marketing in the world, but if you don’t convert the leads to clients you have nothing.  And the most important step in converting leads to clients is simply following up with them.

There are many ways to follow up with leads or prospects, here are just three.

1.  Phone:

After you exchange information and agree to follow up, give them a call within 24 hours.  Say something like, “Hey, I said I would follow up with you, and here I am!  I would love to get together with you to learn more about your needs.”  Don’t aim to sell them your product over the phone.  Aim to set an appointment and to build a relationship.  Find out about what they want before you start selling them.

2.  Email:

If the thought of making a phone call gives you hives, then you could also follow up by email.  The benefit to that of course is that you can do it at any time, and they can answer at their convenience.  If you don’t hear back from them though, go back to step one.

3.  Snail Mail:

Yes, snail mail still exists, and believe it or not people enjoy getting old fashioned cards and letters.  If you’re just not sure about the person, or if you want to send them some additional information, sending a letter via regular mail is a good option.  However, if the contact had indicated that they were interested in your product because they are looking to buy one in the near future, do not use snail mail. Give them a call first, within 24 hours is best.

The lack of following up is the biggest mistake small business owners make and it costs them thousands, if not millions.  Don’t let this happen to you.  Follow up with people right away.  I guarantee your sales will soar!

Note:  This is an excerpt from my upcoming book “How to Build Buzz for Your Biz:  Tap into the Power of Social Media, Publicity, and Relationship Marketing to Grow Your Business.”


Have you ever had this happen to you? Several years ago, I attended a business networking function and I just happened to strike up a conversation with a person who sold cars for a local Chevrolet dealership. And as luck would have it, I was in the market for a new car and was especially [...]

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A Six-Letter Word to Use Often

With the way things are right now in the business world, there are many four-letter words that I’m sure you have no problem saying! But, at the same time, have you thanked your customers, partners, associates, and media contacts lately for helping your business stay afloat?   If not, here are three simple ways to [...]

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Take PR Action to Boost Sales Fast!

If your business is not getting the sales you want, it’s time to take action with public-relations activities. Do you want some free publicity within the next two weeks? Here’s what you can do right now: Research. If you don’t already have it, find the name and contact information for a reporter at your local [...]

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Get the Word Out Now!

I don’t know about you, but I’ve seen an increase in small-business marketing budgets in the last few weeks.   More small businesses are realizing that they need to market and promote their services more than ever to get their piece of the consumer’s shrinking budget.   After all, if you don’t get your name [...]

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How to Increase Sales in 3 Steps

If you want to get some new business, here are three quick tips that may help you boost your customer-list fast… 1. Make A List. Check It Twice. Look through all of your contacts and review the people you’ve met in your industry or at various conferences, local business meetings, presentations, etc. Then, make a list. Research [...]

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Do You Need a Media Kit and What is it?

Ok. You’ve probably heard that you need a media kit but aren’t sure why or what goes in it. Well, as part of our “7 Steps to Successful Public Relations,” here’s the information you need to know.  What is a Media Kit? A media kit is a package of information that allows reporters to get [...]

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What’s Your Story? How to Get Publicity

Want to know how to get some free publicity? Well, in the last couple of weeks, we’ve covered the first two steps in our “7 Steps to Successful Public Relations.” Now, it’s time for Step 3 – Develop Your Story Idea. As a new business owner, it’s easy to rush through publicity efforts in order [...]

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Get on the Google Rocketship!

This is the second time this year (so far) that I’ve done a shameless plug for a product offered here at StartupNation. But when I believe in something so strongly — in its value and transformative power to set businesses on a more successful path — I just can’t help it! This one’s called Google [...]

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How to Start Getting Publicity Now

Since we have a fresh new year, I think it’s time to renew some basics about publicity from our “7 Steps to Successful Public Relations.” For example, just because you’re a small business owner, it doesn’t mean that you can’t get great mentions in big, media venues. But how do you get started? Well, first [...]

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Your Product + QVC = $$ MILLIONS $$

      The fastest ways to bring your product to market is to get it on QVC!  The best, and fastest, way to do that is hire a QVC agent! What is a QVC Agent? A QVC Agent is an independent person, or group, that can get your product or new invention in front of [...]

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7 Ways to Juice Your Holiday eCommerce Sales

It’s the holiday shopping season. If you run an eCommerce website, you need to do everything possible to increase and maximize your sales during this busy shopping period. To that end, here are 7 ways to juice your holiday eCommerce sales to drive your revenue and profits to new heights before the New Year. 1. [...]

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Who’s On Your Team?

If you are trying to save money and start the New Year off right, there may be a secret problem lurking in your business. With the stress of trying to balance a budget, pay bills, obtain new customers, and have a life outside of the office, it can be easy to overlook one key element [...]

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Are You Promoting Yourself?

In the process of promoting your products and services to potential customers, are you also promoting yourself?   Competition is fierce today, and people want more for their money. This means that they are not just looking at products and services – but the people behind the businesses as well.   With this in mind, [...]

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Why you should pay for this content

Weird that I’d write a blog post about paying for content in a free content world, isn’t it?! Weirder yet that StartupNation has for years on end been a STRICTLY free content site and hosts many tens of thousands of pages of free content and features. So why have we recently launched a paid content [...]

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Startled by the Media?

As Halloween approaches, you’ll see spooky ghosts, goblins and monsters everywhere. But for many of us, the real scare comes from talking to media members. If picking up the phone to pitch a reporter gives you the chills, here are three simple tips to make the experience less frightful: 1. Prepare. Before calling a reporter, know [...]

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Are People Reading Your Blog?

Many new clients tell me that they have a blog, but no one is reading it. Other clients ask me if they need a blog. Well, if you have a blog, or are wondering if you need one, you may have these questions: • What’s the point? Before you start writing, figure out why you want [...]

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3 More Free Publicity Tools

Since many of you commented on my last blog entry, here are three more free tools to help you with your small business PR activities: 1. Help a Reporter Out PR Pro Peter Shankman set up this great site at http://www.helpareporter.com/. Simply enter your name and e-mail information. And each day, you’ll receive a list [...]

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Are You Guilty of These 3 Web Sins?

Whether you are creating a new Web site or reviewing the one you already have, there are three key factors to keep in mind. Are you guilty of these three Web site sins? 1. Visitors can’t get the information they need. This is pretty obvious, but often overlooked. It can be enticing to use fancy videos, [...]

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