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Posts Tagged “procedures”

The Toilet Paper Illustration

As an example of systems-thinking, and at the risk of an awful pun, reaching for a piece of toilet paper is the bottom line.   Toilet paper is a mandatory accessory. It may be the one thing that all of us have used daily for all our lives. As an illustration of a system that is [...]

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The Tip System

Here is an evaluation system, albeit waggish. It’s about tipping in restaurants, and I’ll preface things by saying I don’t believe a tip is a diner’s obligation. It’s a tip—something extra that one earns if the service he or she delivers is at least good.  Linda and I sit down for a meal in a [...]

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