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Posts Tagged “Facebook”

Why Dell Beats the Hell Out of Threadless

First, they correctly targeted their customer and simply provided them with useful information.  Next, they implemented systems to monitor, measure, and manage customer service interactions.
(Great tips for handling customer service here.) These are great starting points and should serve as the foundation for any small business looking to incorporate social media in their marketing efforts.

While those are great steps for getting started in social media, it’s important that companies don’t stop there.  The real key to your success lies in your ability to actively engage that target demographic.  I urge you to roll up your sleeves a little and try some new strategies this year to finally get some ROI from social media.  To get you started, I’ve brainstormed a couple ideas below.

  • Include a playful and creative flyer in outgoing packages encouraging participation and possibly offering a reward… “Be a sweetie! (attach some candy to the card) Post a pic of you wearing this t-shirt on our Fan Page and we’ll send you a $5 gift card.”
  • Create a survey on Facebook or poll on Twitter (twtpoll) asking “friends” to vote on which new products to sell/create…the winning product will be offered to survey participants first, and at a discount. (See how Modcloth does this here)
  • Track down recent customers on Facebook and “friend” them with your companies Facebook page (who doesn’t want more “friends”?)
  • Spend money to make money…hire a Community Manager that will actually have the time to effectively target and engage new customers and strengthen your online branding. (Not sure what a Community Manager does? Read this by Chris Brogan.)

I truly believe social media is the future for small business marketing and I hope you can find at least one of these ideas helpful in your efforts to engage online.  Always be on the lookout for innovative new ideas to reach your customers and don’t be shy.  A sincere, heartfelt, and playful “hello” to your customers will be appreciated more times than not.  Just make sure you have the infrastructure in place to monitor, measure, and manage all those new customer interactions.

Need help with your social media campaign? Contact me directly here!

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I apologize for the outlandish headline, but I don’t really think it’s any more outlandish than crowning Threadless as the sales guru of Twitter.  I’m sure you’ve read some recent press in the media bragging about Threadless being the company to emulate when it comes to monetizing on Twitter. (Read one article from Inc here) [...]

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Facebook Vanity Usernames…for Facebook Beginners

Heather Nolte notified the StartupNation community last week about Facebook’s new offering of vanity URLs (Facebook.com/YourNameHere) for individuals and businesses. Check out her post: Facebook Vanity Username…Get Yours June 13th 12:01am!. Although any individual and many businesses were afforded the opportunity to secure personalized URLs from June 13th, business pages with fewer than 1000 fans [...]

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No Time For Social Media? Hire a Mom.

The rise of social media is undoubtedly one of the biggest changes to happen to marketing since the birth of the internet.  According to a Universal McCann 2008 study, 272 million people are using social media.  Of those 272 million, 77% are reading blogs and approximately 34% of them are posting opinions about companies and brands on their profiles/blogs.  With those kinds of numbers, chances are they are talking about you, your competitors, and your industry.  Why not join the conversation?

Time constraints.  Steep learning curve.  Lack of “social” skills. These are just a few of the excuses I’ve heard for not implementing a social media strategy.  They are all legitimate and worth consideration.  After all, first impressions count.  I would never suggest jumping into social media when you know you won’t have the time or resources to make the strategy successful.  It will not only fail, but could tarnish your brand as well.  However, as with most things, there is a way to outsource your social media efforts.  With the right partner, this type of relationship can give your brand a presence in social media, help you overcome the learning curve, and even teach you a thing or two about being “social.”  One possible partner for your journey into social media is MomForce.com.

MomForce.com was founded in late 2008 as a partnership between Jessica Smith and Care.com. Jessica saw the partnership as an opportunity to blend her personal brand as Chief Mom Officer for Wishpot.com and popular blog JessicaKnows.com with Care.com’s professional brand of being a leader in the care provider referral industry.  The goal of MomForce is to help entrepreneurs and companies enter social media by matching them with social media savvy moms that often have previous career experience with marketing.  Jessica explains further, “While our tagline is ‘Reach Moms. With Moms.’ I think companies will find a lot of these moms have impressive experience that reaches beyond the mom market.”  The process behind MomForce is designed to be simple and painless for both the companies and the moms looking for virtual work opportunities.  Once moms submit their profiles, complete with resumes outlining previous marketing experience, companies are then able to search the database for candidates that fit their desired skill set.  The moms are then hired as independent contractors which save companies the expense of additional overhead and employee costs.   This creates the perfect win/win situation, flexible hours for moms and lower costs for companies.

MomForce is a good example of the many creative options available for time-strapped entrepreneurs to join in on the social media bandwagon.  While I feel that social media is done best in-house, I do think alternatives like this are better than nothing.  Social media marketing is here to stay and will only get bigger and better in the years to come.  Entrepreneurs have two choices, to either get on the bus or get run over.

Want more?  Follow me at www.twitter.com/glamajama and be sure to visit www.glamajama.com .

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The rise of social media is undoubtedly one of the biggest changes to happen to marketing since the birth of the internet.  According to a Universal McCann 2008 study, 272 million people are using social media.  Of those 272 million, 77% are reading blogs and approximately 34% of them are posting opinions about companies and [...]

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Why We Had Kids… For Social Networking Help

I guess my husband and I always had in the back of our heads that we would have kids, so that when we were old and grey we would have someone to push around our wheelchairs, or at least extricate our Rascal scooters when they get hopelessly wedged between oddly out-of-date pieces of furniture. I also had [...]

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Bookshelf: The Victorian Internet

I have written on social applications before, but just read this book and it made me re think how we approach technology.  From Amazon: Imagine an almost instantaneous communication system that would allow people and governments all over the world to send and receive messages about politics, war, illness, and family events. The government has tried [...]

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