Customer Service Archives

Group of diverse people wearing t-shirts that spell "TEAM"

Leading by Example: 20 Inspirational Leadership Stories in Startups

From implementing mental health initiatives to inspiring through dedicated leadership, 20 startup leaders, including founders and CEOs, share their personal stories of leading by example. These narratives, spanning 20 distinct insights, reveal the profound influence...

byBrett Farmiloe

January 5, 2024

5 Frightening Causes of Small Business Failure

This time of year, ghosts and ghouls aren’t the only things that should be sending chills down your spine. As an entrepreneur, you need to be aware of how very real and serious the potential...

bySusan Guillory

October 31, 2023

Young woman making a data PowerPoint presentation

LISTEN: Use of Data Analytics Surprisingly Low

A new study by Axiom known as Customer Intelligence explores how well you understand your customers. In spite of a broad understanding about the value of customer data and customer analytics, many businesses simply aren't...

byStartupNation

July 28, 2023

Salesman helping man buy golfclubs at sporting goods store

LISTEN: The Best Companies Providing Customer Experience

The U.S. Customer Experience Index rankings are out, and we've got the companies at the head of the class scoring big on customer experience and as a result, scoring big when it comes to customer...

byStartupNation

June 30, 2023

Woman bartender standing in front of beer and food

LISTEN: Customer Service Critical to Retaining Customers

Great products alone are not enough to keep customers loyal. It takes great products and great customer service in order to do so. 60% of Gen Z say they rarely or ever complain to a...

byStartupNation

June 22, 2023

How to Make Passive Income with an Online Dropshipping Store

After my husband passed away unexpectedly in 2006, I decided to launch a side hustle to help me feel more financially secure. But, as a therapist who was used to earning money based on “billable...

byAmy Morin

May 2, 2023

Here’s Why Customer Service is the Heart of E-Commerce

Now more than ever, consumers have high expectations. Regardless of demographic, customers demand fast, reliable, impressive service. And, in some ways, the e-commerce world is at a bit of a disadvantage when it comes to...

bySimon Slade

August 23, 2022

7 Ways To Improve the Customer Experience

Impressing customers is significantly more challenging than it seems. How challenging? Research by Gartner shows that more than 70% of customer experience experts have trouble moving the buyer loyalty and engagement needle. Increased consumer resistance...

bySerenity Gibbons

June 29, 2022

7 Ways to Empower Your Customer Service Team

You want each representative of your brand to be informed and effective in helping customers. You want them to be able to answer a question quickly and independently without the need to pass things off...

bySerenity Gibbons

April 12, 2022

Want Happier Customers? A Remote Workforce Could Be the Answer

Working remotely became a way of life in 2020. It went from a privilege that some had to a necessity for large swathes of the workforce. Research shows that more than half of the American...

byRyan Fyfe

March 15, 2022

How to Create Consistency in Your Customer Service

Building strong relationships with your customers is one of the most crucial aspects of starting and running a successful business. Without a clear understanding of who your customers are, what they’re looking for, and how...

byErin Bradley

February 27, 2022

Are You Making these 3 Customer Feedback Mistakes?

Most businesses are aware that consumer feedback is essential. Good customer feedback is crucial for the success of any business; however, negative reviews can ruin your company. When correctly done, getting feedback from your consumers...

byChristine James

December 2, 2021

5 Steps to Hypergrowth without Funding

Entrepreneurs, especially first-timers, have a knack for getting caught up in startup myths. These include, among others: Find your growth hack, you have to get venture funding, spend money to make money, move to Silicon...

byBrian Elrod

November 16, 2021

It’s Not Too Late to Make This the Year of the Customer

This is a story about the importance of amazing customer service. Sometimes, entrepreneurs can get too caught up in the day-to-day problems and trying to make money that they forget there are actual humans purchasing...

byShannon Threlfall

November 12, 2021

Goldfish Swim School CEO Shares 5 Must-Haves in Post-Pandemic Playbook

Over the course of the last year, it’s been remarkable to watch successful adjustments to remote work, new innovation projects and everything in between, as small businesses across the nation quickly adapted to changes brought...

byChris McCuiston

November 1, 2021

This Franchisee Shares How to Survive and Thrive During Tough Times

The year 2020 will always be synonymous with words like “tragic,” “traumatic” and “tough.” For Mosquito Authority® franchise owner B.J. Bacha, it was certainly challenging, but it was also a year when being involved in...

byChris Buitron

July 18, 2021

5 Ways to Deliver Value to Your Customers and Boost Sales

Yesterday, I received the following email from a customer, whom I had spoken with on the phone earlier when she was having trouble with a discount code: “This company is a true old fashion customer...

by Jayneberinger64

May 5, 2021

WJR Business Beat with Jeff Sloan: TalkDesk Study Shows Business Owners Must Have an Omnichannel Presence (Episode 203)

On this morning's WJR Business Beat, Jeff discusses the importance of having an omnichannel approach in business. What does that mean? It means that in order to succeed, business owners must meet their customers where...

byStartupNation

April 1, 2021

WJR Business Beat with Jeff Sloan: Best Ways to Engage Your Customers and Drive More Sales (Episode 190)

On this morning's WJR Business Beat, Jeff shares results from a recent Digital Consumer Trends Index 2021 conducted by Cheetah Digital in conjunction with Econsultancy study on the incentives that work best to engage customers...

byStartupNation

March 10, 2021

5 Things E-Commerce Startups Should Focus on for Success in 2021

After a year like 2020, it’s tempting to advise any and all entrepreneurs to simply hold on for dear life in 2021. Many businesses are still scrambling to move online, and big brands are diving...

byJake Rheude

January 12, 2021