customer relationship management Archives

How to Use AI to Successfully Build and Scale Your Retail Business

Starting a business is no easy task. The commitment and time sacrifice are significant, and the expenditure of capital combined with the stress of managing numerous tasks can be overwhelming. Growing your business can be...

byMichael Hill

October 31, 2022

13 Digital Tools Every New Business Needs

Modern startups run on digital tools. From communicating with customers, collaborating internally or protecting their assets, entrepreneurs should know that there’s a digital platform or service for everything. The truth is, those that don’t embrace...

byMeredith Wood

December 13, 2021

How to Use CRM and Marketing Automation to Improve Your Scalability

Automation has become a business essential. For entrepreneurs looking to grow their business, the question always is, “How can I work smarter, not harder?” That’s where the power of marketing automation and your customer relationship...

byMatt Buchanan

October 27, 2021

5 Ways to Revitalize Your Sales Efforts During Tough Times

Right now, entrepreneurs and small business owners are likely getting in their own way when it comes to sales, whether from fearing the future or feeling like their offerings are no longer relevant or important....

bySarah Baier

November 12, 2020

Thought Leader Pat Flynn Shares the Keys to Attracting Superfans

Pat Flynn started an online business in 2008 after getting laid off from a job in architecture. Since then, he’s built Smart Passive Income into a thriving online community complete with a blog, podcast and...

bySusan Johnston Taylor

August 13, 2019

How Growing Businesses Can Maintain Customer Relationships Like it’s Day One

Today’s most successful startups are growing fast. Yet, with fast growth comes an expanded customer base; and with it, the potential to lose the close relationships you had in the early days. Customer experience is...

byJay Reeder

July 12, 2019

10 Best Free Digital Marketing Tools for Entrepreneurs

The internet is full of free digital marketing tools for entrepreneurs, like you, trying to take their business to the next level, without a hit to their bottom line. With so many powerful and free...

byMatt Weber

May 23, 2019

Invest Time and Money in These 5 Tools to Accelerate Your Startup’s Growth

Starting a business can be a slow process. You shouldn’t expect to turn a large profit right off the bat. It might be difficult even getting customers in the door when your business is new...

byRachel Blakely-Gray

April 3, 2018

5 Best Practices for Proving Marketing ROI

The first quarter is coming to a close, so it’s time to begin evaluating your marketing performance to determine what areas have been most successful and which should be budgeted for in the upcoming year....

byMeg Goodman

March 30, 2018

5 Reasons Why Your Startup Should Use a Customer Relationship Management Solution

Some entrepreneurs hold the notion that customer relationship management (CRM) solutions are like marble lobbies and corporate jets: fine for large enterprises, but unnecessary and expensive for startups and small companies. But how wrong they...

byJT Ripton

February 11, 2018

How New Generation Point of Sale Systems Can Help Retain Customers

If your startup plans include a brick and mortar store, no doubt the selection of a point of sale (POS) system is on the list of purchases before you open your doors. Today’s entrepreneur, however,...

byDaymion Phelps

February 2, 2018

Automating Customer Relationship Management for Your Startup’s Website

You've set up your website, started your marketing campaigns and hired a great customer service team for your startup business. Yet, you still feel behind and like all the pieces aren't connecting. Don't worry —...

byNicki Escudero

October 27, 2017

Institutional Sludge

As most of you know, we travel a great deal for our business endeavors with StartupNation. There's no denying it, air travel is just undeniably stressful at times. However, we recently traveled on one of...

byRich Sloan

March 1, 2007

Bad Customer Service Goes a Long Way in the Wrong Direction

This happens only once in a great while, but when it does it really especially stands out – in a terribly bad way. I actually boldly announced in a small business establishment this past weekend...

byJoel Welsh

January 8, 2007

Is the customer always right?

This evening we received an email from an irate customer who had no reason to be. He was challenged when accessing one of our digital products, and closed the email off with "How much is...

byJonathan Hudson

July 23, 2006