I love writing. No, let me put it another way, I love words. Writing is the one skill that I am grateful for. Yet, I’m the first to admit that I’m not a great writer, but just an okay one. There are people who take the written word to a whole new level, and while I [...]Continue Reading
Posts Tagged “business marketing”
This was brought to mind because it’s this time of year when organizations elect new leaders and volunteers change positions and move on. For many organizations that means that the person who was doing your social media has gone. Have you made provisions to replace them? Often times the answer is no. That means that any momentum you created through Twitter, Blogging, Facebook, etc. is soon lost. And often times, the new person taking over has to start from scratch all over again because the last person doing the social media had all the passwords. This also can be a problem in itself.
So what do you do? Here are three tips:
1. Before you ask volunteers or employees to step in and handle social media for you, create a social media policy for your organization. Outline the parameters of use, i.e., the goals of use, platforms used and what is considered appropriate for public sharing. Also outline the consequences of a breach of social media policy. Sounds like a small thing, but the fact is that your organization could be found libel for the comments or actions of one of your volunteers or employees who are using social media on your behalf. It happens all of the time. Remember whatever you put out on the Internet stays there forever. This is one of those cases where it’s not better to ask for forgiveness than permission. Make sure what employees are posting on social media is appropriate at all times. Here’s a link to Intel’s Social Media Guidelines as a sample.
2. If you’re going to have a presence on social media, make sure your accounts reflect the organization’s brand. Take the time to make sure your profiles are designed in accordance to your organization’s branding standards. Create a professional background that matches your website and clearly communicates that you are the “official” page of the organization. Here’s an example: http://www.twitter.com/southwestair
3. Keep a master list of passwords and change them regularly. This is recommended to help cut down on unwelcome hackers into your account. Also, it will allow you to keep up on your accounts in case of personnel changes.
Social media is not going away, so as you adopt this technology into your culture, it’s important to take a few extra steps to insure that the experience will be a successful one for you and your organization right from the start.-->
Lately I’ve noticed a problem that I thought was worth bringing up. That is; what happens to your social media when the person who’s doing it goes away? This was brought to mind because it’s this time of year when organizations elect new leaders and volunteers change positions and move on. For many organizations that [...]Continue Reading
Foursquare is a hugely untapped and powerful little tool for business marketing, especially if you own a business that requires customers to physically visit your location to make a purchase. Unfortunately most businesses don’t understand just exactly how they can use Foursquare and are missing out on a fantastic and inexpensive marketing opportunity!!
So here are five very practical tips on how to use Foursquare to market your location-based business.
1. Use Foursquare like a customer loyalty card
The cool thing about Foursquare is it shows the user how many times they have been at each location, so you could offer customers a freebie after so many check ins. Make sure you set clear rules about how to redeem the offer including: check ins more than once per day do not count towards redemption of the free offer; or free offer value at $5.00, may not be accumulated or transferred, may not be redeemed for cash, etc.
The women’s clothing store Ann Taylor recently launched a Foursquare promotion like this in New York City giving shoppers 15% off at the store after their 5th check in and giving the person with the most check ins at one location (called the Mayor) 25% off their purchase at that visit.
Another company, Tasti D-Lite, offers frequent shoppers a branded Foursquare badge, as well as additional loyalty points on their physical loyalty card, plus freebies and other perks.
2. Organize a real-time treasure hunt.
Now this could get really fun. Leave a clue of the day on the “Tips” section of your Foursquare page with the answer to each clue being a different special of the day. The customers who come in and guess the special, get the special, plus they are eligible to win a bigger prize at the end of the contest.
Another company, Jimmy Choo, a high-end designer footwear brand, runs this contest by having a pair of Jimmy Choo sneakers check in at various hot spots around town. The person who is able to guess the next hot spot and arrive there before the Jimmy Choo shoes arrive will win a pair of very expensive shoes.
3. Use Foursquare to entice new customers to come into your store by offering a 1st Timers check in discount or freebie.
“Show us your check-in and your dessert is on us!” Again, make sure you communicate clearly in your offer what the rules are; i.e., free dessert is only for first check in, and must be redeemed with purchase of a meal; etc.”
4. Leverage word of mouth marketing.
One of the benefits of Foursquare is that friends can “follow” each other and thus can see each other’s check in’s on Foursquare. Note: The check in’s are also posted on Twitter, Facebook and Yelp, if they’ve enabled the function. This is huge for your business because every check in at your location is a tacit recommendation from the person checking in there. Leverage this exposure by inviting people to check in via Foursquare. Providing special offers for those who check in via Foursquare will invite people to check in more often.
Also, make sure you pay attention to what people are saying on Foursquare about your business, because whether you use it or not, people are using it, and chance are, they are talking about your business. Personally reply back to people who leave tips or make positive comments and thank them. Likewise, it’s just as important to respond to negative comments as well and to remedy the issue as soon as possible. Don’t be negative; just say something like, “I’m sorry that you had a bad experience. Let’s get it touch and discuss how we can make it up to you.”
5. Tie in text message marketing with Foursquare.
Invite people to take photos of them having fun or otherwise enjoying your location and text the photos to a special text message phone number. Once they do this they will have opted into your text message marketing program and you will be able to send them additional specials and discounts via text.
What other ways can you use Foursquare to market your high traffic location based business? I would love to hear your comments. Next post, how to market your non-location based business on Foursquare.
Wendy Kenney is a nationally known Buzz Building Expert and the Founder and CEO of 23 Kazoos, a marketing firm specializing in inexpensive and creative small business marketing strategies. She has honed her marketing skills through over 26 years of entrepreneurship and business management.
Wendy just released her new book called “How to Build Buzz for Your Biz- Tap into the Power of Social Media, Publicity and Relationship Marketing to Grow Your Business” based on her knowledge of what works and what does not work in small business marketing. This book features practical and low cost marketing strategies, such as “How to Grow Your Business Using Social Media,” as well as valuable links, resources, and tips and is available on Amazon.com.
Wendy frequently speaks to organizations about marketing for small business. To get more information or to schedule Wendy to speak go to: Business Marketing Speaker
Claim your free download (no email necessary) on Wendy’s website: 23 Kazoos
I’ve been mulling this around since posting the last Foursquare article and thought that there were more practical tips could be added. Foursquare is a hugely untapped and powerful little tool for business marketing, especially if you own a business that requires customers to physically visit your location to make a purchase. Unfortunately most businesses [...]Continue Reading
Text messaging is becoming more prevalent everyday. How many people do you know who communicate via text? Chances are, it’s a large amount of people. Companies have taken notice and are now using texting for various uses some of which include: • Coupons • Gift card redemption • Receiving to-go orders • Reminding loyal customers [...]Continue Reading