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Email v Customer Culture

How much time do you spend managing email today?

Are you often reacting to your incoming email? do you remember what your queue looks like empty?

Online tools are often referred to as opportunities to multi-task as well as key targets for distraction – and it never stops coming.

There was a time when mail only came once a day. It took didn’t take long to weed through and you could focus on what you considered “real work” (talking to people, taking phone calls, meeting with partners, etc.

As a small business, how do you avoid spending your whole day on email? When was the last time you spent as much time with your customer as you did on mail today?

About the Author: Christine Haskell

Christine is a Senior Program Manager at Microsoft with several years experience in the .com industry. She recently started social venture labs, an idea incubator for those leading small mission-driven businesses or organizations looking to create relationships, share ideas and [...]