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Word-Of-Mouth Tips from Andy Sernovitz-Part 2

On Tuesday, Andy Sernovitz, author of “Word of Mouth Marketing – How Smart Companies Get People Talking” and the blog, shared some of his PR insights. Here is the continuation of our interview:

What are some other tips you can offer small business owners who want to increase sales and awareness via word-of-mouth?

Focus on your Talkers, Topics and Tools:

Talkers: Find The People Who Like To Talk –  Are they your customers? Neighborhood moms? Doctors? Bloggers? Think about the people who are most likely to tell a friend about what you are doing. Make sure they know about your new topic of conversation. 

Topics: Give Them a Reason to Talk — Give people a reason to talk about you. It doesn’t need to be fancy. A special sale, good service, a neat new feature, a better flavor, a funny package. (Remember the Gateway computers that came in cow-patterned boxes?)

Tools: Help the Message Spread Faster and Farther — Do everything you can to make it easy for talkers to pass along your topic. Include postcards and stickers in the box when you ship a package. Put up a chat room so people can talk to each other. Join a blog conversation. Hand out samples. (Did you ever get one of those emails with a “secret” coupon that was supposedly for employees only? Did you forward it?)

Where can entrepreneurs find out more about your services?

We have a fantastic blog that teaches word of mouth called “You can be a Word of Mouth Marketing Supergenius” at  If you want to get really great at this, sign up for our Word of Mouth Crash Course at

Thanks for your great tips Andy!

If you have questions, or a great PR story to share, please let me know at I’d love to hear from you.

About the Author: Melanie Rembrandt

Since our initial launch date, Melanie Rembrandt has been an integral part of the StartupNation team. As the founder of Rembrandt Communications®, LLC, <a href="" target="_blank"></a>, Melanie is one of the country's top, public-relations consultants, an SEO content strategist and [...]

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