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Finally Some Good News From eBay

Hi gang,

A few hours ago,  eBay announced that they will no longer be counting Neutrals in a seller’s feedback percentage!  All sellers will be happy about this – it was one of the dumber policy changes that eBay has made in the past year.

Here are a few snippits from the announcement:

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“Hello everyone – It’s been less than a month since I saw many of you at eBay Live!, and already I have more news to share. In Chicago, I provided progress updates on many of the changes we’ve made over the past six months; early indications tell us that we’re getting a lot of things right, as evidenced by more sellers improving their DSRs and fewer top buyers reporting bad experiences.

Many of you told me personally that you believed the changes were for the better, but we also heard concerns from Community members around the world about Feedback. As I said at eBay Live!, we are listening. Open, constructive discussion about what’s working and what’s not is a strength of our Community, and essential to the collective good of eBay. When we get something wrong, we want to make it right. And when you have ideas that benefit the collective good, we want to make them happen. To that end, we are making the following changes based on your input.

Recalculating Feedback percentages without neutrals: Effective in late August, neutrals will no longer be counted as part of the Feedback percentage. This means we will be recalculating Feedback percentages retroactively for users worldwide. In the interim, no one will lose their PowerSeller status as a result of neutrals being included in their Feedback percentage”

The full announcement is here:

Ebay Announcement

eBay also announced that they will be rolling out a new process to help buyers and sellers resolve feedback disputes (this used to be called Mutual Feedback Withdrawal) in late summer.

I was thinking that this announcement just slaps the face of Brian Burke, eBay’s Feedback guy.  I wonder if he’s been canned.

I only wish Lorrie Norrington, eBay’s Pres, would have announced this at Live – probably would have kept so many people from shouting at the exec committee the whole time I was there.

For my part, as a Seller,  I say good job to eBay for this -  it shows they are listening. 



About the Author: Kevin Harmon

Kevin Harmon is a freelance e-commerce business consultant and blogger. He is the former CEO of Inflatable Madness, LLC, one of the largest DVD and CD sellers on eBay and Amazon, and Red Shorts Media, LLC, which operated multiple e-commerce media buyback websites.

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