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		<title>Why is Customer Service so difficult?</title>
		<link>http://www.startupnation.com/community/orca/topic/Why-is-Customer-Service-so-difficult.htm</link>
		<description>Why is Customer Service so difficult?</description>
		<lastBuildDate>Wed, 26 Nov 2008 13:42:41 GMT</lastBuildDate>
		
			<item>
				<title><![CDATA[
  I worked in the customer ser]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Why-is-Customer-Service-so-difficult.htm</link>
				<description><![CDATA[
  I worked in the customer service field for over 25 years.&#160; Started in telemarketing (calling for a charity), then on to fabric &amp; other retailers, lastly as a CSR for a major knock-down furniture manufacturer.
  1. Every call y]]></description>
				<pubDate>Wed, 26 Nov 2008 13:42:41 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Why-is-Customer-Service-so-difficult.htm#717088</guid>
			</item>
			<item>
				<title><![CDATA[
 it drives me crazy...I am the]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Why-is-Customer-Service-so-difficult.htm</link>
				<description><![CDATA[
 it drives me crazy...I am the complete opposite of these reps, and always get reprimanded for "helping the customer"...

It`s sad that their aren`t more customer service reps like you. Good cu]]></description>
				<pubDate>Wed, 26 Nov 2008 13:42:41 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Why-is-Customer-Service-so-difficult.htm#717087</guid>
			</item>
			<item>
				<title><![CDATA[Customer service when it comes t]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Why-is-Customer-Service-so-difficult.htm</link>
				<description><![CDATA[Customer service when it comes to business (regardless if your the owner or not) should be a no-brainer.&#160; In my opinion, you really can`t be "doing" business if your not "doing" customer service and the reflection of your companies growth and percepti[...]]]></description>
				<pubDate>Wed, 26 Nov 2008 13:42:41 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Why-is-Customer-Service-so-difficult.htm#717086</guid>
			</item>
			<item>
				<title><![CDATA[CS is tough, but you have to be ]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Why-is-Customer-Service-so-difficult.htm</link>
				<description><![CDATA[CS is tough, but you have to be good to understand your customer.]]></description>
				<pubDate>Wed, 26 Nov 2008 13:42:41 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Why-is-Customer-Service-so-difficult.htm#717085</guid>
			</item>
			<item>
				<title><![CDATA[I don`t think poor customer serv]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Why-is-Customer-Service-so-difficult.htm</link>
				<description><![CDATA[I don`t think poor customer service is infused by the company to the employees.&#160; I believe it is a function of the hiring practices of the company.&#160; Companies that pride themselves on stellar customer service are guaranteed to reflect this in the[...]]]></description>
				<pubDate>Wed, 26 Nov 2008 13:42:41 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Why-is-Customer-Service-so-difficult.htm#717084</guid>
			</item>
			<item>
				<title><![CDATA[
  This is an amazing story.&#1]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Why-is-Customer-Service-so-difficult.htm</link>
				<description><![CDATA[
  This is an amazing story.&#160; I too have spent most of my career working in the customer service industry.&#160; I`ve run call centers as small as 20 and as large as 600.&#160; I&#160;now am the CSO for Business Credit Services.&#160; 
  ]]></description>
				<pubDate>Wed, 26 Nov 2008 13:42:41 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Why-is-Customer-Service-so-difficult.htm#717083</guid>
			</item>
			<item>
				<title><![CDATA[
  Oh, this brings back nightma]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Why-is-Customer-Service-so-difficult.htm</link>
				<description><![CDATA[
  Oh, this brings back nightmares! I used to work for UPS Teleservices supporting&#160;UPS`s web based shipping services. Sweetebee you summed it all up perfectly! I left because I am one of those "older folks" who just couldn`t handle the short sig]]></description>
				<pubDate>Wed, 26 Nov 2008 13:42:41 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Why-is-Customer-Service-so-difficult.htm#717082</guid>
			</item>
			<item>
				<title><![CDATA[
  
    
      I worked in cu]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Why-is-Customer-Service-so-difficult.htm</link>
				<description><![CDATA[
  
    
      I worked in customer service for over 25 years.&#160; I now have a quilting&#160; and used household merchandise business.&#160; I also consider these to be customer servi]]></description>
				<pubDate>Wed, 26 Nov 2008 13:42:41 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Why-is-Customer-Service-so-difficult.htm#717081</guid>
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			<item>
				<title><![CDATA[Nobody ever said that corporate ]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Why-is-Customer-Service-so-difficult.htm</link>
				<description><![CDATA[Nobody ever said that corporate managers and executives had to be
rational. :-) And then there`s The Peter Princple---remember
that?---where people are naturally promoted to their level of
incompetence.

There`s actually some interesting relat]]></description>
				<pubDate>Wed, 26 Nov 2008 13:42:41 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Why-is-Customer-Service-so-difficult.htm#717080</guid>
			</item>
			<item>
				<title><![CDATA[
  From Seth Godin:
  
    
]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Why-is-Customer-Service-so-difficult.htm</link>
				<description><![CDATA[
  From Seth Godin:
  
    
  
  ]]></description>
				<pubDate>Wed, 26 Nov 2008 13:42:41 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Why-is-Customer-Service-so-difficult.htm#717079</guid>
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