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		<title>To Refund or Not to Refund, that is the question.</title>
		<link>http://www.startupnation.com/community/orca/topic/To-Refund-or-Not-to-Refund-that-is-the-question.htm</link>
		<description>To Refund or Not to Refund, that is the question.</description>
		<lastBuildDate>Thu, 19 Apr 2007 13:43:32 GMT</lastBuildDate>
		
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				<title><![CDATA[I think one of the biggest chall]]></title>
				<link>http://www.startupnation.com/community/orca/topic/To-Refund-or-Not-to-Refund-that-is-the-question.htm</link>
				<description><![CDATA[I think one of the biggest challenges is who your are dealing with.&nbsp; Some clients that have little or no design experience have a hard time understanding exactly what a change or enhancement entails.&nbsp; Some changes that seem minor on the surfac]]></description>
				<pubDate>Thu, 19 Apr 2007 13:43:32 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/To-Refund-or-Not-to-Refund-that-is-the-question.htm#689108</guid>
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				<title><![CDATA[Wow, fantastic posts!This defini]]></title>
				<link>http://www.startupnation.com/community/orca/topic/To-Refund-or-Not-to-Refund-that-is-the-question.htm</link>
				<description><![CDATA[Wow, fantastic posts!This definitely shows the neccessity of having a well defined contract and proposal.&nbsp; I can see some changes that I need to make immediately.&nbsp; Our company writes software for other companies mainly FileMake]]></description>
				<pubDate>Thu, 19 Apr 2007 13:43:32 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/To-Refund-or-Not-to-Refund-that-is-the-question.htm#689107</guid>
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				<title><![CDATA[This is a good read. As a design]]></title>
				<link>http://www.startupnation.com/community/orca/topic/To-Refund-or-Not-to-Refund-that-is-the-question.htm</link>
				<description><![CDATA[This is a good read. As a designer for print and web, I`ve had to tweak my contract over the years based on the outcome of client interaction. I now offer a propsal that is fair to the client and meets my compensation needs. The notion of adding a "no r]]></description>
				<pubDate>Thu, 19 Apr 2007 13:43:32 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/To-Refund-or-Not-to-Refund-that-is-the-question.htm#689106</guid>
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				<title><![CDATA[I spent several years as a produ]]></title>
				<link>http://www.startupnation.com/community/orca/topic/To-Refund-or-Not-to-Refund-that-is-the-question.htm</link>
				<description><![CDATA[I spent several years as a product manager for a software company.&nbsp; I would have to know what documents, payment plan, timeline, etc. were decided upon at the project onset.
We had what we believed to be good documents that clearly identifi]]></description>
				<pubDate>Thu, 19 Apr 2007 13:43:32 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/To-Refund-or-Not-to-Refund-that-is-the-question.htm#689105</guid>
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				<title><![CDATA[Having hired a web designer who ]]></title>
				<link>http://www.startupnation.com/community/orca/topic/To-Refund-or-Not-to-Refund-that-is-the-question.htm</link>
				<description><![CDATA[Having hired a web designer who did not fulfill the project requirements so that the website was a fully functioning, operable site according to specifications in a timely fashion--even though ]]></description>
				<pubDate>Thu, 19 Apr 2007 13:43:32 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/To-Refund-or-Not-to-Refund-that-is-the-question.htm#689104</guid>
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				<title><![CDATA[5 MONTHS?Not a chance on the ful]]></title>
				<link>http://www.startupnation.com/community/orca/topic/To-Refund-or-Not-to-Refund-that-is-the-question.htm</link>
				<description><![CDATA[5 MONTHS?Not a chance on the full refund, IMO.
]]></description>
				<pubDate>Thu, 19 Apr 2007 13:43:32 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/To-Refund-or-Not-to-Refund-that-is-the-question.htm#689103</guid>
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				<title><![CDATA[I do think that the most difficu]]></title>
				<link>http://www.startupnation.com/community/orca/topic/To-Refund-or-Not-to-Refund-that-is-the-question.htm</link>
				<description><![CDATA[I do think that the most difficult part lies in the ability for the client to actually be able to articulate their actual needs.&nbsp; Most of the time when I work with a client, it is a slow process as they have not actually tak]]></description>
				<pubDate>Thu, 19 Apr 2007 13:43:32 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/To-Refund-or-Not-to-Refund-that-is-the-question.htm#689102</guid>
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				<title><![CDATA[Thank you everyone for your grea]]></title>
				<link>http://www.startupnation.com/community/orca/topic/To-Refund-or-Not-to-Refund-that-is-the-question.htm</link>
				<description><![CDATA[Thank you everyone for your great responses!
I truly believe that the procedure policy is key.&nbsp; I`ve been involved in the software business for about 15 years, and it never fails to amaze me as to "value" that is applied to intangibles.]]></description>
				<pubDate>Thu, 19 Apr 2007 13:43:32 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/To-Refund-or-Not-to-Refund-that-is-the-question.htm#689101</guid>
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				<title><![CDATA[Great example of a procedure/pol]]></title>
				<link>http://www.startupnation.com/community/orca/topic/To-Refund-or-Not-to-Refund-that-is-the-question.htm</link>
				<description><![CDATA[Great example of a procedure/policy that will help in the future...great advice Bert!]]></description>
				<pubDate>Thu, 19 Apr 2007 13:43:32 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/To-Refund-or-Not-to-Refund-that-is-the-question.htm#689100</guid>
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				<title><![CDATA[Like an attorney never asks a qu]]></title>
				<link>http://www.startupnation.com/community/orca/topic/To-Refund-or-Not-to-Refund-that-is-the-question.htm</link>
				<description><![CDATA[Like an attorney never asks a question that they don`t know the answer to first.&nbsp; 
One should not go into a custom programming project without clearly defined results and goals.&nbsp; If you take on a project you need to complete it as defi]]></description>
				<pubDate>Thu, 19 Apr 2007 13:43:32 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/To-Refund-or-Not-to-Refund-that-is-the-question.htm#689099</guid>
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