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		<title>So your customer or client has a complaint...</title>
		<link>http://www.startupnation.com/community/orca/topic/So-your-customer-or-client-has-a-complaint.htm</link>
		<description>So your customer or client has a complaint...</description>
		<lastBuildDate>Sun, 8 Oct 2006 6:05:09 GMT</lastBuildDate>
		
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				<title><![CDATA[So you have listened to the cust]]></title>
				<link>http://www.startupnation.com/community/orca/topic/So-your-customer-or-client-has-a-complaint.htm</link>
				<description><![CDATA[So you have listened to the customer`s&nbsp;complaint
or problem, you have confirmed with your customer or client that you
understand their complaint, what do you do next?
]]></description>
				<pubDate>Sun, 8 Oct 2006 6:05:09 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/So-your-customer-or-client-has-a-complaint.htm#664414</guid>
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				<title><![CDATA[Next in my series of articles ab]]></title>
				<link>http://www.startupnation.com/community/orca/topic/So-your-customer-or-client-has-a-complaint.htm</link>
				<description><![CDATA[Next in my series of articles about SO YOUR CUSTOMER HAS A COMPLAINT... 
So you have listened to the customer`s&nbsp;complaint or problem, you have confirmed with your customer or client that you understand their complaint, what do you do next?]]></description>
				<pubDate>Sun, 8 Oct 2006 6:05:09 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/So-your-customer-or-client-has-a-complaint.htm#664413</guid>
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				<title><![CDATA[Craig and Vince,
As I like to s]]></title>
				<link>http://www.startupnation.com/community/orca/topic/So-your-customer-or-client-has-a-complaint.htm</link>
				<description><![CDATA[Craig and Vince,
As I like to say, Right on and Write on! I agree with your posts about customer service and what is happening in the world of big business today. People do want a personal touch with another human being-to be acknowledged, value]]></description>
				<pubDate>Sun, 8 Oct 2006 6:05:09 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/So-your-customer-or-client-has-a-complaint.htm#664412</guid>
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				<title><![CDATA[Yes! I too have had the "opportu]]></title>
				<link>http://www.startupnation.com/community/orca/topic/So-your-customer-or-client-has-a-complaint.htm</link>
				<description><![CDATA[Yes! I too have had the "opportunity" to witness a business focus on forcing CSRs to follow a strict guide book in order to solve a problem. What happeneds to the idea of service when it`s read from a book of guidelines? We all want to]]></description>
				<pubDate>Sun, 8 Oct 2006 6:05:09 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/So-your-customer-or-client-has-a-complaint.htm#664411</guid>
			</item>
			<item>
				<title><![CDATA[What I disagree
with in all the]]></title>
				<link>http://www.startupnation.com/community/orca/topic/So-your-customer-or-client-has-a-complaint.htm</link>
				<description><![CDATA[What I disagree
with in all these CS situations mostly has to do with the company
management---the company who`s customer is having the problem. I don`t
at all believe that it`s a CS rep`s job to be]]></description>
				<pubDate>Sun, 8 Oct 2006 6:05:09 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/So-your-customer-or-client-has-a-complaint.htm#664410</guid>
			</item>
			<item>
				<title><![CDATA[HaroldSays-Right on Vince! Peopl]]></title>
				<link>http://www.startupnation.com/community/orca/topic/So-your-customer-or-client-has-a-complaint.htm</link>
				<description><![CDATA[HaroldSays-Right on Vince! People want to be heard-(acknowledged) and appreciated. When we do listen and show sincere interest in and appreciation for those people who really pay our salaries and provide us our benef]]></description>
				<pubDate>Sun, 8 Oct 2006 6:05:09 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/So-your-customer-or-client-has-a-complaint.htm#664409</guid>
			</item>
			<item>
				<title><![CDATA[I don’t know what it is about ]]></title>
				<link>http://www.startupnation.com/community/orca/topic/So-your-customer-or-client-has-a-complaint.htm</link>
				<description><![CDATA[I don’t know what it is about people today. Maybe it’s the stress of the new world or possibly the feeling of entitlement to be angry once some misstep in their life has occurred. One thing is for sure, I personally know people that yell, complain, and[...]]]></description>
				<pubDate>Sun, 8 Oct 2006 6:05:09 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/So-your-customer-or-client-has-a-complaint.htm#664408</guid>
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				<title><![CDATA[Craig, I like that answer-respon]]></title>
				<link>http://www.startupnation.com/community/orca/topic/So-your-customer-or-client-has-a-complaint.htm</link>
				<description><![CDATA[Craig, I like that answer-response. You are right-the customer would not be expecting something like that to be said. Basically most people are good people and are not looking to take advantage of someone or a compan]]></description>
				<pubDate>Sun, 8 Oct 2006 6:05:09 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/So-your-customer-or-client-has-a-complaint.htm#664407</guid>
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				<title><![CDATA[Thanks to all for sharing your t]]></title>
				<link>http://www.startupnation.com/community/orca/topic/So-your-customer-or-client-has-a-complaint.htm</link>
				<description><![CDATA[Thanks to all for sharing your thoughts and feedback so far. Good stuff. I will be sure to check out your article, Thank the Complainers. Sounds great! Thanks again...and keep those great ideas and suggestions coming. To YOUR success! Harold, Chief of ]]></description>
				<pubDate>Sun, 8 Oct 2006 6:05:09 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/So-your-customer-or-client-has-a-complaint.htm#664406</guid>
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			<item>
				<title><![CDATA[
I tell them we are no longer a]]></title>
				<link>http://www.startupnation.com/community/orca/topic/So-your-customer-or-client-has-a-complaint.htm</link>
				<description><![CDATA[
I tell them we are no longer accepting complaints and they need to call back next month.


I love it! LOL! "What we]]></description>
				<pubDate>Sun, 8 Oct 2006 6:05:09 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/So-your-customer-or-client-has-a-complaint.htm#664404</guid>
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