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		<title>Refunds - For service based businesses</title>
		<link>http://www.startupnation.com/community/orca/topic/Refunds---For-service-based-businesses.htm</link>
		<description>Refunds - For service based businesses</description>
		<lastBuildDate>Wed, 9 Sep 2009 21:05:30 GMT</lastBuildDate>
		
			<item>
				<title><![CDATA[I would give a refund for the un]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Refunds---For-service-based-businesses.htm</link>
				<description><![CDATA[I would give a refund for the unused portion and give them some free tutoring. It would be a short term loss, but think how many people your customer will tell your business about. Too many businesses think about the short term aspects of refunds instea]]></description>
				<pubDate>Wed, 9 Sep 2009 21:05:30 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Refunds---For-service-based-businesses.htm#756538</guid>
			</item>
			<item>
				<title><![CDATA[This time the schedule / communi]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Refunds---For-service-based-businesses.htm</link>
				<description><![CDATA[This time the schedule / communication was our fault.&#160; We apologized and offered to give the student an additional lesson for free and they were still unsatisfied and just wanted a refund for the amount unused.&#160; 
]]></description>
				<pubDate>Wed, 9 Sep 2009 21:05:30 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Refunds---For-service-based-businesses.htm#746983</guid>
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				<title><![CDATA[I`m reminded of the old analogy ]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Refunds---For-service-based-businesses.htm</link>
				<description><![CDATA[I`m reminded of the old analogy that an angry customer will tell 10 ppl about you and a happy customer will tell 1.
]]></description>
				<pubDate>Wed, 9 Sep 2009 21:05:30 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Refunds---For-service-based-businesses.htm#746982</guid>
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			<item>
				<title><![CDATA[
  I would give the refund on t]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Refunds---For-service-based-businesses.htm</link>
				<description><![CDATA[
  I would give the refund on the unused amount as a cost of "marketing".&#160; Can you afford the bad word of mouth that will happen after you keep their money?&#160; I would rather invest in the hope that they will be appreciative of your offer.&#1]]></description>
				<pubDate>Wed, 9 Sep 2009 21:05:30 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Refunds---For-service-based-businesses.htm#746981</guid>
			</item>
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				<title><![CDATA[Another typical option is to sta]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Refunds---For-service-based-businesses.htm</link>
				<description><![CDATA[Another typical option is to state in your contract that there is a
non-refundable setup charge. Call it whatever you want, but it means
you`re charging for your preparation work. A sub-clause to that section
would indicate that if the customer for ANY [...]]]></description>
				<pubDate>Wed, 9 Sep 2009 21:05:30 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Refunds---For-service-based-businesses.htm#746980</guid>
			</item>
			<item>
				<title><![CDATA[This time the schedule / communi]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Refunds---For-service-based-businesses.htm</link>
				<description><![CDATA[This time the schedule / communication was our fault.&#160; We apologized and offered to give the student an additional lesson for free and they were still unsatisfied and just wanted a refund for the amount unused.&#160; ]]></description>
				<pubDate>Wed, 9 Sep 2009 21:05:30 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Refunds---For-service-based-businesses.htm#746978</guid>
			</item>
			<item>
				<title><![CDATA[I did a search in the forums to ]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Refunds---For-service-based-businesses.htm</link>
				<description><![CDATA[I did a search in the forums to find everyone`s thoughts on refunds but only found threads about product related refunds.&#160; I operate a tutoring service and students pay for packages of tutoring in advance.&#160; This comes up very rarely, only 3 times[...]]]></description>
				<pubDate>Wed, 9 Sep 2009 21:05:30 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Refunds---For-service-based-businesses.htm#746976</guid>
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