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		<title>Is TOO MUCH Customer Service a good thing?</title>
		<link>http://www.startupnation.com/community/orca/topic/Is-TOO-MUCH-Customer-Service-a-good-thing.htm</link>
		<description>Is TOO MUCH Customer Service a good thing?</description>
		<lastBuildDate>Wed, 21 Feb 2007 0:07:25 GMT</lastBuildDate>
		
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				<title><![CDATA[Yup, I think part of excellent c]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Is-TOO-MUCH-Customer-Service-a-good-thing.htm</link>
				<description><![CDATA[Yup, I think part of excellent customer sevice is *choice!*

I run into sites that demand a login and registration. I also run into
sites that offer the option of logging in and registering. In all
cases, I`ll go with the choice and abandon the]]></description>
				<pubDate>Wed, 21 Feb 2007 0:07:25 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Is-TOO-MUCH-Customer-Service-a-good-thing.htm#679769</guid>
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				<title><![CDATA[I have just gone through this th]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Is-TOO-MUCH-Customer-Service-a-good-thing.htm</link>
				<description><![CDATA[I have just gone through this thread, and am a bit confused.
Barb is annoyed by what she terms "over the top" customer service (CS), but wants that over no&nbsp;CS at all.... so annoying&nbsp;service is actually good?
CraigL is correct i]]></description>
				<pubDate>Wed, 21 Feb 2007 0:07:25 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Is-TOO-MUCH-Customer-Service-a-good-thing.htm#679768</guid>
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				<title><![CDATA[
What differentiates a business]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Is-TOO-MUCH-Customer-Service-a-good-thing.htm</link>
				<description><![CDATA[
What differentiates a business from a cult, then? If there`s no such
thing as too much customer service, then those people who badger you at
airports, or who call at all hours about satellite television units are
simply offering more customer service.[...]]]></description>
				<pubDate>Wed, 21 Feb 2007 0:07:25 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Is-TOO-MUCH-Customer-Service-a-good-thing.htm#679767</guid>
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				<title><![CDATA[Of course it does.At least it sh]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Is-TOO-MUCH-Customer-Service-a-good-thing.htm</link>
				<description><![CDATA[Of course it does.At least it shows them that you know what you are doing. Lots of people are under the impression that in order to do business with them you have to abide by their policies. When in fact its wrong it has to be on a mutual agreement. If]]></description>
				<pubDate>Wed, 21 Feb 2007 0:07:25 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Is-TOO-MUCH-Customer-Service-a-good-thing.htm#679766</guid>
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				<title><![CDATA[Yep, I have done that too with c]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Is-TOO-MUCH-Customer-Service-a-good-thing.htm</link>
				<description><![CDATA[Yep, I have done that too with contracts.&nbsp;&nbsp; It does work!]]></description>
				<pubDate>Wed, 21 Feb 2007 0:07:25 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Is-TOO-MUCH-Customer-Service-a-good-thing.htm#679765</guid>
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				<title><![CDATA[BarbR,For most of the part I don]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Is-TOO-MUCH-Customer-Service-a-good-thing.htm</link>
				<description><![CDATA[BarbR,For most of the part I don`t let anything bother me for the simple fact that I have a bad temper, so instead of trying to fight the whole world and waking up with boxing gloves on, at the age of 24 i decided to let things be, and not let my te]]></description>
				<pubDate>Wed, 21 Feb 2007 0:07:25 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Is-TOO-MUCH-Customer-Service-a-good-thing.htm#679764</guid>
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				<title><![CDATA[Nuevolution,
I don`t want to co]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Is-TOO-MUCH-Customer-Service-a-good-thing.htm</link>
				<description><![CDATA[Nuevolution,
I don`t want to come across as a chronic complainer.&nbsp; I am not.&nbsp; I am just relating examples that, in my lifetime, have happened to me from a customer service perspective that didn`t go the way they should]]></description>
				<pubDate>Wed, 21 Feb 2007 0:07:25 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Is-TOO-MUCH-Customer-Service-a-good-thing.htm#679763</guid>
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				<title><![CDATA[BarbR,I don`t think too Much Cus]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Is-TOO-MUCH-Customer-Service-a-good-thing.htm</link>
				<description><![CDATA[BarbR,I don`t think too Much Customer Service is a bad thing. Although, you may think it`s annoying you have to understand they are just doing their job. I wish Volkswagen Called me to tell me it was time to bring my wifes car in for an Oil Change ]]></description>
				<pubDate>Wed, 21 Feb 2007 0:07:25 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Is-TOO-MUCH-Customer-Service-a-good-thing.htm#679762</guid>
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				<title><![CDATA[Great idea! &nbsp;If I ever get ]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Is-TOO-MUCH-Customer-Service-a-good-thing.htm</link>
				<description><![CDATA[Great idea! &nbsp;If I ever get around to it, I may just shoot a message over to them in writing.&nbsp; But now that you say that, I did, a long time ago, write a letter to the owner of my dealership that I buy by vehicles from, because I had a very bad]]></description>
				<pubDate>Wed, 21 Feb 2007 0:07:25 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Is-TOO-MUCH-Customer-Service-a-good-thing.htm#679761</guid>
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				<title><![CDATA[How about a letter with many cop]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Is-TOO-MUCH-Customer-Service-a-good-thing.htm</link>
				<description><![CDATA[How about a letter with many copies to many departments, including the General Manager to the effect:
I greatly appreciate your need to satisfactorily service the needs]]></description>
				<pubDate>Wed, 21 Feb 2007 0:07:25 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Is-TOO-MUCH-Customer-Service-a-good-thing.htm#679760</guid>
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