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		<title>Ideas on customer retention</title>
		<link>http://www.startupnation.com/community/orca/topic/Ideas-on-customer-retention.htm</link>
		<description>Ideas on customer retention</description>
		<lastBuildDate>Tue, 7 Oct 2008 16:56:02 GMT</lastBuildDate>
		
			<item>
				<title><![CDATA[Whatever contact you have it is ]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Ideas-on-customer-retention.htm</link>
				<description><![CDATA[Whatever contact you have it is important to be consistent so that they don`t have a chance to forget you.
I like to have at least six contacts a year and will make those with phone calls, email, a few greeting cards and a postcard or two.&#16]]></description>
				<pubDate>Tue, 7 Oct 2008 16:56:02 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Ideas-on-customer-retention.htm#735804</guid>
			</item>
			<item>
				<title><![CDATA[
  I try to always think "what ]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Ideas-on-customer-retention.htm</link>
				<description><![CDATA[
  I try to always think "what else?" If I`m sending an invoice, can I add something? Sticker, special thank you of some kind (book mark), or just a handwritten positive comment.
  &#160;
  When presenting, I always take somet]]></description>
				<pubDate>Tue, 7 Oct 2008 16:56:02 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Ideas-on-customer-retention.htm#735803</guid>
			</item>
			<item>
				<title><![CDATA[
  I think the expectations of ]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Ideas-on-customer-retention.htm</link>
				<description><![CDATA[
  I think the expectations of exceptional customer service and a close relationship should be set BEFORE they become a customer.&#160; This means during the sales or purchasing process you lay dawn the expectation that they will be contacted from ti]]></description>
				<pubDate>Tue, 7 Oct 2008 16:56:02 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Ideas-on-customer-retention.htm#735802</guid>
			</item>
			<item>
				<title><![CDATA[Hi T,
&#160;&#160;&#160; From m]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Ideas-on-customer-retention.htm</link>
				<description><![CDATA[Hi T,
&#160;&#160;&#160; From my experience the best way to keep and retain clients is a mix of a few things.&#160; 
-First is to let them know that you really care about your services and that they are happy with them.&#160; 
-Get to ]]></description>
				<pubDate>Tue, 7 Oct 2008 16:56:02 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Ideas-on-customer-retention.htm#735801</guid>
			</item>
			<item>
				<title><![CDATA[I`d like some ideas, rather, a "]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Ideas-on-customer-retention.htm</link>
				<description><![CDATA[I`d like some ideas, rather, a "what do you do?" thread about customer retention.I`m in the computer/internet services market and I do little things like show an active interest in my customer`s businesses by sending them occasional blog posts and ]]></description>
				<pubDate>Tue, 7 Oct 2008 16:56:02 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Ideas-on-customer-retention.htm#735800</guid>
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