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		<title>Diary of an Online Customer</title>
		<link>http://www.startupnation.com/community/orca/topic/Diary-of-an-Online-Customer.htm</link>
		<description>Diary of an Online Customer</description>
		<lastBuildDate>Mon, 24 Aug 2009 11:06:52 GMT</lastBuildDate>
		
			<item>
				<title><![CDATA[windows made good observations a]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Diary-of-an-Online-Customer.htm</link>
				<description><![CDATA[windows made good observations about cost-cutting and its impacts.  The key problem is short-sightedness of business owners.  They can see the immediate benefits of cost-cutting measures vs. of moves for boosting business thru serving the customers be]]></description>
				<pubDate>Mon, 24 Aug 2009 11:06:52 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Diary-of-an-Online-Customer.htm#755851</guid>
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				<title><![CDATA[Very true and the Aldi model mig]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Diary-of-an-Online-Customer.htm</link>
				<description><![CDATA[Very true and the Aldi model might be a good staring point, but who Knows, should be interesting but hopefully not too late for those businesses that are doing well.
]]></description>
				<pubDate>Mon, 24 Aug 2009 11:06:52 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Diary-of-an-Online-Customer.htm#753393</guid>
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				<title><![CDATA[I suspect that we`re coming to t]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Diary-of-an-Online-Customer.htm</link>
				<description><![CDATA[I suspect that we`re coming to the end of the existing, established management model. It`s been around for half a century, and looks like it doesn`t work anymore. We`ll see what happens next.
]]></description>
				<pubDate>Mon, 24 Aug 2009 11:06:52 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Diary-of-an-Online-Customer.htm#753392</guid>
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				<title><![CDATA[
Maybe Aldi have found the magi]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Diary-of-an-Online-Customer.htm</link>
				<description><![CDATA[
Maybe Aldi have found the magic formula, good prices+quality+good customer services+motivated employees=success!&nbsp; To start with anyway. One thing I have noticed as an employee over the years is that when a new manager or management team comes on the[...]]]></description>
				<pubDate>Mon, 24 Aug 2009 11:06:52 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Diary-of-an-Online-Customer.htm#753391</guid>
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				<title><![CDATA[The key problem with most busine]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Diary-of-an-Online-Customer.htm</link>
				<description><![CDATA[The key problem with most business cases to lay off employees, is that it`s the *delegating* of tasks to employees that builds a business. Consider Aldi, a discount grocery store that`s growing exponentially around the Chicago area. It`s dramatical]]></description>
				<pubDate>Mon, 24 Aug 2009 11:06:52 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Diary-of-an-Online-Customer.htm#753390</guid>
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			<item>
				<title><![CDATA[I think some have overstretched ]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Diary-of-an-Online-Customer.htm</link>
				<description><![CDATA[I think some have overstretched their ability, in an effort to try and keep the cashflow going. The recession is pushing retailers etc into a tight corner. Keeping overheads such as staff to a minimum while trying to attract as much custom as possible. Los[...]]]></description>
				<pubDate>Mon, 24 Aug 2009 11:06:52 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Diary-of-an-Online-Customer.htm#753389</guid>
			</item>
			<item>
				<title><![CDATA[What it comes down to is that we]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Diary-of-an-Online-Customer.htm</link>
				<description><![CDATA[What it comes down to is that we`ve made a "rule," if you will.&nbsp;Customer Service = Email Response Speed = Site Credibility.If we don`t hear from a business in a timely fas]]></description>
				<pubDate>Mon, 24 Aug 2009 11:06:52 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Diary-of-an-Online-Customer.htm#753388</guid>
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				<title><![CDATA[Y`know what kept us with the sit]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Diary-of-an-Online-Customer.htm</link>
				<description><![CDATA[Y`know what kept us with the site? Rapid-response email! The owner of the site responded within hours to our first email, in which we asked a couple of important questions.The combination of the almost immediate response, and the forum posts talkin]]></description>
				<pubDate>Mon, 24 Aug 2009 11:06:52 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Diary-of-an-Online-Customer.htm#753386</guid>
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				<title><![CDATA[Great insights Craig! 
It`s int]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Diary-of-an-Online-Customer.htm</link>
				<description><![CDATA[Great insights Craig! 
It`s interesting how customer service&nbsp;is making a comeback with the recession. Customers will just go elsewhere if they don`t get the attention they deserve (all the more reason to think like your customers and help s]]></description>
				<pubDate>Mon, 24 Aug 2009 11:06:52 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Diary-of-an-Online-Customer.htm#753385</guid>
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				<title><![CDATA[To my mind, it`s so completely e]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Diary-of-an-Online-Customer.htm</link>
				<description><![CDATA[To my mind, it`s so completely easy to slip into the mind of being a customer that I`m astonished at how rarely it seems to happen elsewhere. All of us, within one single week, will buy something from someone, somewhere. All of us have to make that final d[...]]]></description>
				<pubDate>Mon, 24 Aug 2009 11:06:52 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Diary-of-an-Online-Customer.htm#753384</guid>
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