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		<title>Customer Service---After-Sales Word of Mouth</title>
		<link>http://www.startupnation.com/community/orca/topic/Customer-Service---After-Sales-Word-of-Mouth.htm</link>
		<description>Customer Service---After-Sales Word of Mouth</description>
		<lastBuildDate>Thu, 22 Nov 2007 20:31:04 GMT</lastBuildDate>
		
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				<title><![CDATA[So true Aaron, shoppers like to ]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Customer-Service---After-Sales-Word-of-Mouth.htm</link>
				<description><![CDATA[So true Aaron, shoppers like to buy from people they like. Put the product and/or service aside and if the salesperson is a real jerk, he will be far less successful than a person who can develop a relationship with his customers.
One order fo]]></description>
				<pubDate>Thu, 22 Nov 2007 20:31:04 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Customer-Service---After-Sales-Word-of-Mouth.htm#713182</guid>
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				<title><![CDATA[Those that sell products and ser]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Customer-Service---After-Sales-Word-of-Mouth.htm</link>
				<description><![CDATA[Those that sell products and services don`t make much money at all and don`t have great customers. 
Those that sell customer service are able to sell whatever product or service they want, for almost whatever price they want, and have customer]]></description>
				<pubDate>Thu, 22 Nov 2007 20:31:04 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Customer-Service---After-Sales-Word-of-Mouth.htm#713181</guid>
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				<title><![CDATA[There already are lots of compan]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Customer-Service---After-Sales-Word-of-Mouth.htm</link>
				<description><![CDATA[There already are lots of companies to supposedly re-train corporate
customer service departments, suggest ways to improve, and so forth.
The problem I think, is that it`s too expensive. Yet nobody seems to
want to define what "too much" means relative [...]]]></description>
				<pubDate>Thu, 22 Nov 2007 20:31:04 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Customer-Service---After-Sales-Word-of-Mouth.htm#713179</guid>
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				<title><![CDATA[Great topic Craig! I haven`t see]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Customer-Service---After-Sales-Word-of-Mouth.htm</link>
				<description><![CDATA[Great topic Craig! I haven`t seen your posts lately... I hope all is well. 
Every time I call the phone company, cable, credit card companies, banks... you name it, I get so aggravated before I even talk to a person. Customer service is non-ex]]></description>
				<pubDate>Thu, 22 Nov 2007 20:31:04 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Customer-Service---After-Sales-Word-of-Mouth.htm#713178</guid>
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				<title><![CDATA[I wonder how many people conside]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Customer-Service---After-Sales-Word-of-Mouth.htm</link>
				<description><![CDATA[I wonder how many people consider personal etiquette to be the same as
customer service? For example, when you send someone an email, do you
expect to get back a response? I`m not talking about a newsletter or
forwarded joke, but an email something alon[...]]]></description>
				<pubDate>Thu, 22 Nov 2007 20:31:04 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Customer-Service---After-Sales-Word-of-Mouth.htm#713176</guid>
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				<title><![CDATA[
  Customer service is a lost a]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Customer-Service---After-Sales-Word-of-Mouth.htm</link>
				<description><![CDATA[
  Customer service is a lost art these days.&#160; I think it is the most important thing you do to keep your clients.
  It is much harder to get a new client then keep an old client coming back. 
  Your post was great and re]]></description>
				<pubDate>Thu, 22 Nov 2007 20:31:04 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Customer-Service---After-Sales-Word-of-Mouth.htm#713175</guid>
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				<title><![CDATA[:-) Thanks, Tikki. 
What intere]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Customer-Service---After-Sales-Word-of-Mouth.htm</link>
				<description><![CDATA[:-) Thanks, Tikki. 
What interests me is the long-term profit and expansion of good
customer service. I think it`s what built Wal-Mart---that and prices. I
also think that no matter how big a company might be, lackadaisical
customer service will ev]]></description>
				<pubDate>Thu, 22 Nov 2007 20:31:04 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Customer-Service---After-Sales-Word-of-Mouth.htm#713174</guid>
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				<title><![CDATA[craig great post. Lots of compan]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Customer-Service---After-Sales-Word-of-Mouth.htm</link>
				<description><![CDATA[craig great post. Lots of companies overlook customer service, I personally think that as a small business we have the ability to offer better customer service than a large corporation. I know all our customers leave our salon satisfied, we make darn sure [...]]]></description>
				<pubDate>Thu, 22 Nov 2007 20:31:04 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Customer-Service---After-Sales-Word-of-Mouth.htm#713173</guid>
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				<title><![CDATA[

Few startup business owners ]]></title>
				<link>http://www.startupnation.com/community/orca/topic/Customer-Service---After-Sales-Word-of-Mouth.htm</link>
				<description><![CDATA[

Few startup business owners seem to have a master strategic plan. We
tend to know about putting together a business plan, laying out the
financials, estimating sales, and so on, but that`s not the same thing.

A strategic plan involves the ]]></description>
				<pubDate>Thu, 22 Nov 2007 20:31:04 GMT</pubDate>
				<guid>http://www.startupnation.com/community/orca/topic/Customer-Service---After-Sales-Word-of-Mouth.htm#713172</guid>
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