I think partly where I was going with this thread is the way subjective
thinking is trending toward the dominant framework nowadays. A famous
psychiatrist said, back around 1960, that we were developing a culture
that would someday be looked back upon as the age of narcissism. So
far, I`ve seen little to disagree.
To see things from a customer perspective not only requires empathy. It
also requires an ability to step outside one`s own viewpoint---the
subjective. And that means having some sort of objective viewpoint.
I`ve been pondering for a long time how people learn that objectivity.
You`re making a great point, joining objective thinking with customer
service. I really hadn`t thought of that while putting together this
topic. But I think you`re right on target. And your thoughts on
underpricing are exceptional.
We constantly hear about people starting a business then giving up
because they feel they`re not good enough, the product isn`t all that
great, nobody likes them, everyone tells them they suck, and so forth.
I`ve always seen the psychological aspect of this, but until you
brought it up, I hadn`t connected it with a failure to get outside the
subject. Most excellent! :-)