Forums: Discussions for entrepreneurs and small business.

I purchased something for my business from a company on the web, and never received the item, even after numerous emails back and forth. Finally after two months I cancelled the charge on my credit card. Today I received an email from the company asking me if I had returned the product and that they never received it back. I never got it. In one email to them I asked them if they had a tracking number, which they never responded to, and in another they told me my package was at the post office, which the post office had no record of it. Question, do I respond to the company`s email?

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kkrafts
"Treat every day as a new adventure"

Wow! It seems like a very disorganized company or a company trying to scam you. I would not send them anything since they have not provided you with a tracking number. I would definitely report them to the BBB.

No.

I would not respond either. As I plan my online store, one of my the things i`m a stickler for is being able to track the package. So if they are doing shabby business, they deserve the lost and the added cost the credit card company charges for the charge back.

sydni


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Whatever you can do, or dream you can, begin it! Boldness has genius, magic, and power in it.

Goethe

Sydni`s right. This is passive-aggression, when you come right down to it. The company could care less about customer service, then when someone gets mad, they cry "victim." YOUR time is worth money too, and you already cancelled the charge. You`ve wasted enough of your time because of their actions.

ok this is interesting.

recently i m working on new startup with a few partners to start an online store. what happen is we are selling something very small and cost only USD 30 or less.

problem, if we need to get a tracking number, is going to cost us a boom just for postage. so, what seems to be a better way to work around for this kind of business nature??

by the way, I agree with everyone that this seems like a scam.