KiBS CRM UNLIMITED delivers integrated sales (SFA), marketing, and service capabilities accessible through our web based user interface. Providing low total cost of ownership (TCO), this complete CRM application integrates with other external applications used by Small and Medium businesses. Modeled on the principle of software as a service (SaaS), our utility-style and usage based billing model eliminates the up-front investment associated with software acquisition to provide a cost effective way for businesses to employ this vital technology.

Built using the KiBS Application Framework enables KiBS CRM Universal to function in a more dynamic manner. This integrated approach allows for real-time capture of critical customer information and establishes a more cohesive foundation for the user. KiBS CRM Universal addresses the fundamental aspects a business needs to enhance collaboration between groups, establishing a centralized customer database, providing global accessibility, and data protection.

Key Functionality:

• Web Ticket Capture
• Real-time Capture of Interactions
• Custom Reporting
• Account, Contact, Lead and Calendar Sharing
• Web Lead Capture
• E-mail Management
• File Library
• Advanced Application Access Privileges
• Quotation, Sales Order and Invoice Creation
• Campaign Management
• Lead Management
• Contact Management
• Opportunity Management
• Service Ticket, RMA, and Defect Tracking
• Team Management