Jerry says Christine asked me to help her out and extend credit to her company on her last shipment of Britax baby seats. She then skipped out leaving me with the bill. Britax won't even ship to her anymore. DON'T TRUST HER.

Einar Jensen says I'd like to chat regarding an upcoming conference that could give your foundation some exposure in the fire service world, but the foundation website seems to carry a virus that my browser doesn't like. Please email me. Einar

martha walker says I DID finally get my Britax carseat but it is the wrong one. I can't get anyone to respond to me so I can return it and get my money back. I don't know what to do. These carseats are very expensive and I am stuck with something I can't use. HELP I don't know what to do. This company is this absolute worst on-line retail experience I have ever had.

Sophie says I placed an order for Britax Parkway in Pink-sky on 4/4/2010 and received the package on May 1st but in Matrix color. I found two different batch numbers on the box and on the carseat. I have sent email and posted 2 messages on Hipmonkey website customer service but yet no answer. I wish I could see all the others postings before I placed order from Hipmonkey. It has been over a month but still no carseat!!!

Sophie says I placed an order for Britax Parkway in Pink-sky on 4/4/2010 and received the package on May 1st but in Matrix color. I found two different batch numbers on the box and on the carseat. I have sent email and posted 2 messages on Hipmonkey website customer service but yet no answer. I wish I could see all the others postings before I placed order from Hipmonkey. It has been over a month but still no carseat!!!

clayton6870 says I ordered over a week ago. It did not indicate it was on backorder when I ordered the seat. My payment has been taken out of my bank account. Three days have passed, no seat. A week has passed, no seat. I emailed customer service on the 16th wondering if I could just get an update. It is now the 21st and no repsonse period. No seat, no response. Have I been taken for my money? I am happy to support your foundation! It's such a great cause. I just wish to not feel like I have been taken for my money or something. That and I need that seat like yesterday! I didn't know that my little guy was getting too big for his infant seat and have a great concern for his safety.

clayton6870 says I ordered over a week ago. It did not indicate it was on backorder when I ordered the seat. My payment has been taken out of my bank account. Three days have passed, no seat. A week has passed, no seat. I emailed customer service on the 16th wondering if I could just get an update. It is now the 21st and no repsonse period. No seat, no response. Have I been taken for my money? I am happy to support your foundation! It's such a great cause. I just wish to not feel like I have been taken for my money or something. That and I need that seat like yesterday! I didn't know that my little guy was getting too big for his infant seat and have a great concern for his safety.

Tommi says I ordered 2 car seats from hipmonkey.com. I did order them knowing they were on back order but i read the terms and conditions and it states that payment will not be taken out until the item ships. The money was immediately taken out and i have sent 2 emails and no reply's I am getting frustrated. ALL I WANT TO KNOW IS IF YOU KNOW WHEN THE ITEM IS EXPECTED TO SHIP AND WHY WAS THE MONEY ALREADY TAKEN OUT OF MY ACCOUNT????

Jenny says I made an order on February 3rd for a Radian XTSL in Nitro through Hip Monkey because I love that they donate car seats to families in need and I wanted to support this cause. I knew that the car seat was out of stock at the time, but I had a month time before I needed it. I was surprised when they took the money out of my account immediately. No other online store that I have ever dealt with does that when an item is not in stock. Everyone else takes the money right before shipping. Well it is now 1 month later and I still have no car seat and I'm out of time for waiting. I tried to be understanding, but this is a ridiculous wait time! Every other online store that I visited has this seat in stock, so there is absolutely no excuse for Hip Monkey to delay so long. I've sent them an email asking for updates but I have not gotten any response. Their cause sounds like a great idea, but with their horrible business ethic I cannot recommend them to anyone. I'm very worried about getting my money back now that they've already taken it without delivering a product. I'll need to wait for that to be refunded before going somewhere else. Car Seats cannot be delayed 1 month or more!

Nicole says WOW wish I would have read these post before ordering from Hip Monkey. I ordered the Britax Marathon CS, it was listed as back ordered. I emailed the owner prior to placing the order to confirm they would for SURE get these in and I was promised it would not be a promblem. I was in no hurry since my son was only 5 months old and still using his infant seat. I did however pass up a HUGE sale at Babies R Us to purchase from this company because of the low cost and GREAt cause. To my disapointment this is the email I received....We regret to inform you that we will not be able to fulfill your order for a Crimson Britax Marathon CS. We know you have been waiting a long time for this seat and are incredibly sorry about this. Britax has discontinued this item but we were supposed to get one last shipment of them but just found out that due to an error, they oversold them and are not able to send us our order of Marathon CS's. We are so sorry about this. We do have a few "Emma" Marathon CS's that we could ship instead of the Crimson so if you would like one of these, please email me immediately. The first people who email me will get them and after those are gone, we will be 100% out of the Marathon CS. If you do not want an Emma or they are already sold out by the time you receive this, we will cancel your order and issue you a full refund immediately. Please write me back and let me know if you would prefer to receive an Emma Marathon CS or cancel your order. Unfortunately we are not able to send you a different seat (like the regular Marathon) instead because the wholesale cost of all the other seats is more than we were selling the Marathon CS for. Britax discontinued the Marathon CS and offered to them for a very low close out price so we are able to pass that savings on to our customers. We are not receiving that same low price on any other seat, so to send you a different seat would actually cost us quite a bit of money. As a small, mom-owned company we just can't afford to do this. I wish we could. As a way to say sorry and express our appreciation for choosing Hip Monkey, please enjoy 20% off your next purchase with us using the coupon code: 20THANKS. 5 days later still no refund to my card...they took the money out the same day but still no refund. DO NOT DO BUSINESS here, I have tried to work with them but all they are willing to do is 20% off, no thanks considering what I ordered from you was 50% off. SAD!!

Emily says I wish I had seen these comments on Hip Monkey before. I placed an order on 1/16/2010 and STILL have not received my order. While I received one response to an email requesting information on the order, all others have been left unanswered. I'm an expecting mother and gave plenty of leeway (so I thought) between the purchase and actual due date. Where is my order, and more importantly, why has this company not bothered to answer repeated requests for more information?! I, too, have been charged for a seat that has not been arrived.

Jeffrey Paul Green says where is my car seat - i ordred over a wk ago - not even an email saying it was delayed. i need it NOW Order number: AB-8369 Order Date: 1/31/2010

Fran says I had ordered the Britax Frontier car seat for my daughter who will be turning 3 in April on January 1st. Our family had an upcoming road trip (11 hours) and thought it would benefit all involved. Hip Monkey seem to offer the best prices and their website did indicate that they ship orders within 24 hours. So I thought it would arrive in plenty of time since our trip was 3 weeks away. Serveral days after my order had been placed, I was notified that the item was out of stock. I would not have placed this order if I had known there would be any type of delay. On January 7 , and again on January 11. I tried to reach Hip Monkey via fax and phone. I even tried to locate a number from the address listed on their order confirmation. Information had no such listing of a Hip Monkey in Amirillo, TX. Because of this, I became suspicious and cancelled the credit card charge with my bank. With my trip now days away, and still no word from Hip Monkey, I had no choice but to purchase the car seat elsewhere. Upon returning from my trip sitting in front of the doorway several weeks later and 279.99 dollars too late, yes the Britax Car Seat. WHAT A Mess! Now they want me to request a "Charge Back" with my bank. No Way Jose! I can't afford to sit and wait until they process the return. That money is no longer available. Unfortunately, I have no alternative but to pay the $35.00 return shipping fee and be subjected to " I told you so " from my husband. I do not recommed shopping at HipMonkey.com

Christine Miller says Thank you for your feedback Kelly. I'm happy to report that we were able to fix the inventory reporting software (it was down for a little while) and that the stock levels are now once again listed on the site so you can be sure the item you want is in stock before purchasing it. :)

Kelly says I would like to add on to my other comment that I did receive my full refund, and it was prompt and immediate. Thank you, Marie for the quick repsonse. I am sorry, Christine that I was unable to do business with you.

Kelly says I unfortunately was not able to do business with hipmonkey. I love the cause, and am truly sorry and heartbroken for Christine's loss. HipMonkey does have the best prices, but when you need a car seat within the next 2 weeks, you can't afford to wait so long. Christine, I understand that backorders from the manufacturers are out of your control, but please, list that information on the website. Consumers depend on the information provided if an item is not in stock. It needs to say it is not in stock, or is backordered, so people can make more informed decisions. Also, when your money is taken out immediately for an item, you are under the impression that it is actually in stock. Most places don't take the money out until it is shipped. If it wasn't for those 2 things mentioned above (not informing consumers of an out of stock item on the website, and taking money out even when item is not in stock)I would have been able to complete my order. Unfortunately, I have to ask for an immediate refund now. For my son's safety, I can't afford to wait 2 more weeks on top of the 2 weeks I was originally told to get my car seat.

Christine Miller says I am the owner of Hip Monkey and I'd like to address some of the people who have come on here to complain about their order. I'm very sorry to anyone who hasn't had a great experience shopping with Hip Monkey. We always strive to give excellent customer service. I'd like to mention that we always notify everyone immediately if they ordered something that is not in stock. Unfortunately one of our main manufacturers has been experiencing major back-orders recently that are completely out of our control. This is what has led to the delay in some customers receiving their orders and this string of negative comments. We always ship in-stock orders out within 24 hours and will notify you immediately if your order is not in stock. We are a small company run by 2 full time moms. We give 110% and do everything in our power to keep our customers happy, help them with advise if needed and get them their product quickly. By shopping with us you are choosing to support fellow moms, not a huge corporation, a great cause and get the best price. :)

Deborah says I ordered the Britax Advocate on Dec. 5th and still have not received it. They sent me an email first stating that they were out of the color and it would take about 2 weeks. So I waited and still no shipping confirmation so I contacted them again a few times and every time its on backorder and itll be 2 more weeks. I contacted them today and she said they should be there later on this week. I just went ahead and requested a full refund and hopefully that doesnt take as long as the shipping! Right now my son is stuck with no carseat and therefore we cannot go anywhere bc I cant afford another 300 until I get my refund. I would have rather spent the extra $100 and got this when I needed it rather then have to wait and wait, and deal with this mess! DO NOT SHOP FROM HIPMONKEY.COM

Rick says i have a very similar complaint about Hip Monkey...I was immediately charged for a Britax car seat that they did not have in stock and was only notified about the delay several days later. their website should have been updated b/c i would have never ordered the seat, but apparently this isn't a practice they follow. they have great prices, but some deals are too good to be true. i will be requesting a refund! disappointing

Russell says I unfortunately had a bad experience with HipMonkey. I ordered a Britax advocate CS car seat. My credit card was charged immediately then a day later I received an email stating that the car seat was not in stock and it was expected in approximately two weeks. This was unacceptable to me. I needed the car seat within 10 days and their website never states the items availability. Ever other website I have ever dealt with states if the item is backordered or out of stock. People rely on this information when ordering. There is no phone number listed on their website and the phone numbers I found listed on the web are out of service. One positive is that they did refund my purchase promply although they never offered an apology or explanation for the misleading information.

Shannon A Shell says Like others the payment was taken from my account and the carseat was not sent. I also continue to get no answer when I call and leave messages and when I did get one email back from this Marie Parker person all I get is "Sunshine Kids has delayed shipping and I do not know when the order will be shipped." Considering this I want my money refunded immediately. This is completely unacceptable as I am going to be bring an infant home in less then 2 weeks and have no seat to put it in. With customer service like this I'm unsure how you have reached such a high ranking.

Sam says I purchased two Radian65 at the end of August.. and have not received them. I have been charged already for the seats too. I call Marie Parker from hipmonkey (877-445-5163) and have received e-mail after e-mail about the issue that there are delays. Delays happen.. but we're approaching November soon.. and this is ridiculous that we had to wait this long.. especially when the website says availability date of 9/30. side note.. supporting the kdm foundation is a good thing.. but not receiving the product in a timing fashion feels like we're getting ripped off.

Mcfarland says The phone number on your website, does not work. 877.816.9960. We ordered a Radian 80 to take with us on our vacation which starts tommorow and it is still not here. No reply to email inquiries either. Don't like that we are unable to get tracking information for the order. We were charged last Wednesday so it should have been shipped at that time. Today is Thursday the following week, and we live in a major metropolis, Atlanta,GA.

Dove says Thank you so much for doing what you are doing. You have such strength and courage. I ordered two car seats from you and have told anyone who would listen to do the same. The whole process was a pleasure. Thank you for offering amazing prices as well! I think about you and your story all of the time. My heart goes out to you and your family.

Jennifer says I found that Hip Monkey offered the best deal on the pricey car seat I wanted to buy for my son. I had recently seen Kyle's video on YouTube, but didn't realize Hip Monkey was founded by his mom. I was thrilled to realize that I could get what I needed at a price I could afford while also supporting a great cause. I had a minor problem with my order (the color I chose was on back order and I didn't realize), and a customer service representative contacted me right away. She was extremely helpful and I loved the personal approach to customer service. I give Christine a lot of credit for turning such a tragic loss into a positive for herself and many many needy families. By offering the best prices, she also enables families with modest incomes (like mine) to afford quality products. I hope she reaches all the goals she has for her business, and I am recommending Hip Monkey to all the parents I know!

Carrie Fincher says I am so happy that I was able to order the seats I wanted form a place that does so much good. I encourage everyone I know to order from your site. I can't imagine what you have gone through since loosing your son. You are an amazing woman and I applaud you for taking this tragedy and turning it into something that helps so many people. Thank you for all you do!

Eileen says Christine, You are an amazing woman! Through the most unimaginable pain, your deepest love for Kyle and your love for children in general broke through like a bright and shining light! Through The Kyle David Miller Foundation, your brain child, as well as Hip Monkey, Inc., you have brought healing to so many of us and have made this world a safer place for so many children now and for generations to come. I love the story that one young mom wrote saying how your work and the work of so many wonderful volunteers at the Kyle David Miller Foundation saved her child’s life. The 2 entities you created, through your grief and pain, The Kyle David Miller Foundation and Hip Monkey, Inc. both help save children’s lives and provide the safest car seats available for children. I think you, Kevin and every volunteer at the foundation and all the hardworking people at Hip Monkey deserve a medal of honor! Keep up the good work. I’m proud of you!

martha says Christine is an inspiration to us all. How she turned her personal tragedy into helping others be safe is beyond words. Directly because of her efforts to educate, all of our family has bought the appropiate cars seats to keep our children, grandchildren and great-grandchildren as safe as possible. Thank you Christine.

betty maldonado says if you can get through the ache in your throat and mist in your eyes your heart will swell with love for this very special mom. betty

betty maldonado says this country is great because of shining examples like christine miller and she is a contribution to the world.

Janine says Thanks again so much, we were so touched by your story my almost 6 yr old 50 lb boy is still harnessed in a frontier we purchased from you. I do have another in my Mother in law's car and in my husband's truck we put the sunshine kids Monterey (also purchased from you) He rides in that one the least so we are ok with him being in such a very safe booster at his height and weight. He could ride in this fulltime, but he rides in the harnessed seats fulltime and the booster only on occasion. We are so very grateful for your story, your website and the awareness that you have brought to parents. I wish I could get through to others, and trust me I've tried. Unfortunately I am one of the few parents that hold up the carpool line at kindergarten due to the extra steps getting in and out of a harness. Some eye roll, but I just smile back..knowing my son is safe..:) thank you :) PS: It takes a very special person (and Mom) to create such an important organization after such a personal tragedy. Thank you. :)

Becky Jensen says Thank you for all you do! i think of you and Kyle often, i have used your story to inspire others to Extend 5 point harnessing and rear-facing of thier children. it takes a special kind of woman to take pain like that and use it to make the world a better place. Thank you Thank You!!

Kendra S says I was having trouble deciding between two products carried by Hip Monkey, so I called the company for additional information. Christine was friendly, honest and informative and helped me to make my decision. It was nice not being shuffled from hold button to hold button while someone searched for an employee who could answer our questions! Thanks Christine, we're very happy with our Recaro, and I can't wait to see what Hip Monkey will grow into!

Morgan Gallagher says I thank you every day, as I strap my son into his 5 point harness on his uber car seat. Everywhere we go, people comment on it, and how safe and snug he looks. My son is also very proud of his 'special' car seat. Thank you so much - my son is now older than Kyle was when he died, and I give thanks every day, he's as safe as I can make him.

Kim Cummings says I ABSOLUTELY LOVE what you are accomplishing. This is such a worthy cause and has touched many families in many different ways. I moved my own daughter back in to a 5 pt harness because of your story and efforts to educate. She is now 6 years old and still in it. Although I am in Canada, I have become a Certified Car Seat Safety Technician because I believe so strongly supporting your goal of safety for every child. I only wish that products were available to Canadians as I would not hesitate for a moment to support the site. Thank you so very much for all that you have done and continue to do. I wish you the greatest success in your journey.

Tonja says I bought my son a Safeguard carseat from from Christine's store Hip Monkey. The website was very informative and my experience was great.

joanna says I applaud Christine for her courage and heart. I hope more people support her cause. I was happy to buy the carseat for my daughter from Hip Monkey, and, in a little way, contribute to helping others.

Fiona from Toronto says Christine, I came across Kyle's website last year and saying I was touched and saddened would be an understatement. However, I think what you are doing through his foundation is amazing and because of you and your family I will now be keeping my kids in 5-point harness seats up to 65lbs (max. allowed in Canada). All the best with your business!

Christine Straka says Dealing with Christine Miller's company, Hip Monkey, Inc. has provided me with the educational information I needed to purchase my 4 year's car seat. Her employees answered my phone call immediately and walked me through my top 2 choices of car seats. I had a concern about the recall of a particular model and the employee knew all about it and assured me that my car seat would be dated after the recall date. Guess what, she was correct. The car seat was manufactured Dec. 2008. I bet no big store can guarantee that!!!!!! The car seat was sent out the day I placed the order on the internet. The employee that had taken my phone call then followed it up with a check-up phone call to my home and sent e-mails to confirm that my product had been sent. I can not thank Christine and her company enough for being the best at customer service, their delivery time, and knowledge about the car seat industry. Terrific and trustworthy!!!!!

Denise says Thank You !! I purchased 2 Safeguards from you about a year ago and love them. I was so unsure of which ones to buy as there was sooo many to choose from. I had done a lot of research and still couldn't decide. It was your website that helped me narrow it down, and then it was you that helped me make the final decision. I was so thankful and surprised when you took the time to send a personal response to my rambling email. After several emails back and forth, I was confident in my decision. I have never received such great service from any other online sales company. You went above and beyond.

Laura Bower says Christine is an amazing person and I am honored to know her and help support her causes.

Kristen says Thank you so much for the wonderful service I experienced with your site! You are an amazing and courageous woman to take the loss of your son and turn it into a successful reason to educate all parents, regardless of income. I love your site and it's very easy to navigate. We recently purchased a Britax Boulevard and received the best customer service ever, complete with a personal phone call. That is UNHEARD of, especially when ordering on the internet! Thanks again!

Tracy Picon says Thank you for your heart. I am so very thankful to have found your site and have purchased a 5 point harness booster seat. We weren't ready to move our son into a full booster because of the risk and found it difficult to find the needed information to make an educated purchase for the safety of our family. The ease of use of your site is fantastic; we will shop your site again and again. I can't imagine the pain there is when a parent loses a child, AND my family thanks you with all our heart that you have been able to continue and build this tremendous company. Thank you for giving back and educating parents. I can tell you of 4 separate families who have used your site and we will all continue to do so! Thank you Christine and to your family, our thoughts and wishes are with you and yours.