Contestant's Case to Win

My Tech Team is your personal tech team! Available 24 hours a day and 7 days a week for all of your computer needs. My Tech Team can be anyones 24 hour tech department. Not only are we your tech department, we also keep your computer running fast and virus free.

Imagine never having to worry about your PC's health. Subscribing to My Tech Team is insurance for your PC. No matter what the issue, My Tech Team is available 24/7. Never pay for virus removal or repair again. Bought a new PC? No problem, subscribe with my tech team and labor is covered 100% - A perfect replacement for any so called "limited warranty".

My Tech Team should be considered as a winner of the Home-Based 100 competition because we utilize state of the art technology to remotely manage and maintain any PC anywhere in the world. My Tech Team utilizes "cloud computing" to accomplish this, making us one of the greenest companies. Our technicians only need a laptop with high speed internet connection - enabling them to work from home. Our "virtual server" combined with proprietary software is designed to perform maintenance and management tasks on all PCs, to include applying all applicable updates just as soon as Microsoft sends them out. The software is also designed to monitor the status of many antivirus applications and alerts us via email and/or text if a specific computer's protection has expired or the database is not up to date. We also include another software that puts a shortcut on a customers desktop that we like to call "the panic button". My Tech Team provide 24/7 tech support to all PC users. If you have an issue and are connected to the internet, simply click on the shortcut and automatically go into a support session with the next available technician. Additionally, My Tech Team provides 100% coverage on labor should a PC require repair. My Tech Team will dispatch technicians to perform on-site repairs if issues cannot be resolved remotely. If the repair is determined to take longer than one hour, our technicians will bring the PC to the "lab" for repair and return it. For customers outside of the local area or in an area where we don't have technicians available, you will ship your PC to our lab for repair. My Tech Team also give our customers the ability to track the repair status online. All this is done for only $15.99 a month! We keep users PCs as good as new keeping them from needing to constantly pay for repair or high dollar software, and reducing "E-Waste". My Tech Team takes the guess work out of determining the cost to repair a PC, apply upgrades, etc. No need to take your PC to a "fix it" company again where you never know how many actual hours are spent resolving a problem. Our solution beats the so called "labor warranties" of many resellers, builders, etc. My Tech Team is among the greenest and most technologically advanced businesses today.

Customer experience has been excellent with the ease of use and seemless integration. Customers sign up, receive an email with just three steps, download the application and that's it. The application reports to our "virtual server" and we begin to setup the maintenance scripts for the particular system.

Security is of the utmost concern, and for this reason, all support sessions are recorded. At the end of each session, the customer is given the ability to download a copy of the recorded session. Additionally, we utilize 256 Bit SSL encryption for all sessions and remote connections to ensure that our customers information is secure. All of our technicians are U.S. based and undergo intense background checks. Thank you for taking the time to get to know Your Tech Team. We've got you covered.

Excellence Through Innovation.