Who’s Your Partner?
No business is an island. But while we focus heavily on our customers and employees, we sometimes forget another key stakeholder: our vendors.
An unfortunate discovery yesterday reminded me that it is our job to communicate our expectations to our vendors clearly and unambiguously, and their job to execute crisply. If we are sloppy in our Purchase Orders, we can expect sloppy execution from our vendors. That lesson cost us $1,800.
Treat your vendors like valued partners. At the same time, hold them to a high bar.