Cheaper, Better Customer Service? Try ‘Homeshoring’

in Forum: Customer Service & Customer Experience

Source of this discusssion: /articles/3728/1/homeshoring-customer-service.asp Page description: Startups turn to “homeshoring” as a reasonable, cost-effective way to handle customer service without jeopardizing company-customer communications.

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Apr. 14 2007 at 1:31 PM
Posted by: Emma “Quote Reply
A great piece Lynne which we have reported on our homeworking website at www.enterprisenation.com The findings in the US - of cheaper costs and better customer service - also ring true in the UK. Homeshoring is surely an approach that all call centre operators should be considering. Emma Jones Editor, Enterprisenation.com The UK's fastest growing site for homeworkers.
Apr. 14 2007 at 2:10 PM
Posted by: BrandAlchemy “Quote Reply
I agree. JetBlue built it's entire customer service and reservations team on a home-based model, and it saved them lots of money and made for very happy employees. Jeff A. Gregory President & Chief Brand Strategist Brand Counsel, LLC Passionate Strategists in the Art & Science of Branding www.brandcounselllc.com
Apr. 15 2007 at 9:57 PM
Posted by: CraigL “Quote Reply
Yah, but who ever said that modern corporate executives in large companies are smart....OR logical! :-) Craig Landes --- Defining the undefinable. "There are 10 kinds of people in the world---those who understand binary numbers and those who don't." - Unknown International Society of Curmudgeons
Apr. 15 2007 at 11:09 PM
Posted by: BrandAlchemy “Quote Reply
They make, on average, 400 times the earnings of the average worker. I'd call that smart. Logical, no. But smart - about 400 times smart $$$. Jeff A. Gregory President & Chief Brand Strategist Brand Counsel, LLC Passionate Strategists in the Art & Science of Branding www.brandcounselllc.com