Gooooood morning Vietn...(no, that was a movie ) Long Island!
Ey! you got my dilemma! . Mj.. maybe...we can share it! And share is all about here.
If... I believe you are talking about `independent Contractor` working with you as subcontract by you to provide service to your own customers.
You mentioned that you are a tech, and probably in the same field like I am.
Let me share a short Story. A real one.
I worked for few small Computer Service companies as a Tech Support.
What I saw, and also what it will be still happening is: Customers will migrate to Whomever give them the best price/service. I left those companies and some customer track me down just to say "Claudio I don`t want service from nobody else but you".
And this happen for 2 reasons:
* You provide them person to person service with a care-solution to their problems, always.
* The others simply didn`t care as much as you do.
* Customers as any human-being want to give away their problems to someone else, that know how to resolve those problems, including if they have to paid for that.
Call it: Peace of mind.
That`s why service companies exist. And that`s also why these are moving, changing part in a business.
And this is beyond the plain understanding. IF the company who provide the service give the service, but still in some way they are a `pain in the neck`, means the service is not...m..good enough, if the service company DOESN`T OWN THE PROBLEM, that customer will be looking for someone else that do.
Trying to keep customers captive as they were our property, is as old as humanity. But it never works.
You CAN do some complex, well-done disclosure to protect your company as much as possible.
You can do many things.
But you cannot avoid customer looks to get cheaper-still-good-service rate on services and someone else provide them with that.
What you have to see is abundance, for you, your customer and also your business partner (or independent Contractor).
What I mean is, you have to see the way to show them that`s everybody winning cooperating each other, and we (& they) won`t if not.
If you can`t, that triangle won`t work and you`ll see what you fear.
I give you my example: I work with others independent Companies that do what I do, but I see on them (and that`s why I subcontract them) what they do THE BEST that I don`t or I don`t want to get involve.
Example: I have a Computer Service Company that provide a FULL computerized System Service. And I mean full because if I don`t know something (that is true for anyone else) I will call `the` guy who does.
I do wiring for network as part of the service as an example, when the things goes smooth. If I have to wire thru a concrete wall, or some challenge place`s layout, I call my `specialist` who will charge to the customer the same as I do, but they keep a commission for me for providing them with my customer. They earn a little less, but they get more jobs and keep busy. Customer get same fair rate and get the job done. I expand my Company`s Service and I help everybody.
It`s unbelievable how customer see my service. They call me if I know who provide this or that service (many of them not even close what I do, such as gardeners, carpenters, etc) because they trust me. They trust that I will give them a solution. The Peace of mind.
You have to see the benefit to work together above all.
But I`m not saying you don`t have to watch your business.
I do, I call my customer to feel their satisfaction with my `partner`. I call my partner and hear from them the good and bad of anything and I try to change the bad to good in a heartbeat if it`s possible. Cooperating even if I don`t earn a dime. Many time my partners give me jobs to do with their customers, since I know things or I`m the specialist in certain things.
But you have to build in mutual trust. It works for me. I got new friends between them, customers and third parties that work with me. You have to see them as friends, regardless how they see you. You are not competitors, you are complementary business partner. That`s why you sub-contract them. And you will love also, sometime, prefer they take care of your customer, rather than someone else. They will be some kind of ...your own family. That customer will be in you own circle.
You will pass inevitavily thru bad experience, but that is part of the grow.
There is no way to avoid the risk of loosing something. But you will grow in exchange.
Risk will be your teacher.
I wish this note help you.