All i can say about it is just many women should know this.Starting a business is quite hard but if their is some opportunity you just need to grab it.In Finland now a days many are dreaming to enter the world of business in fact some of them use to study in kauppakorkeakoulu or school of economics which for me a very good idea to start learning in business.
Handling angry customer is really quite hard and it is a good thing that you share it to us.In Finland country there are many call center at http://www.provad.fi/ that really having difficulties for those angry customer and i think they really should read this so that they learn a lot on handling about it.
It is a good thing that you are planning to your business to have a call center.In Finland country many business reason for success is call center which give them a lot of benefits specially doing customer care that need of most of the customer when encountering problem.
Providing quality services is a very important factor that you need to consider specially in business.In Finland there are many call center companies that also outsource customer service and give quality customer service which give a lot of benefits to a business.
It is good to see that survey.Now a day there are many good entrepreneur which is really successful doing business.In Finland i seen a business that focusing more on planning and projektinhallinta or project management which is really a good advantage to them and managing it well for good business service.