I am a serial site builder and Indianapolis fanatic. I own Indy MarketPlace, Indy Deals, and Indy Community to mention a few. My latest site is Like and Get It! A social commerce site designed to help build brand awareness.
Site looks and works great. I like the above idea of a toll free number or live chat. I would lose the twitter feed, distracting and I am sure it is responsible for slowing the site a little. I would add other feature items in that space. If someone clicks the twitter, they are gone. Keep them on your site.