I believe in the "FISH" principle - at least it`s fun!
And, I believe in marketing a "Pay it Forward" Customer Service Approach. Actually, this principle really does work, and everyone feels good about it. Much gets accomplished, and many people have a better outlook on life in general, plus it`s a "nice thing to do".
It`s really a very old principle with a new name for modern times. Do unto others, as you would have them do unto you. Sounds nice, huh?
This is the principle I try to live by...and, it`s working.
Recently, we all heard or read about the wonderful customer at Starbucks who paid the coffee bill for the next person in line behind her at the rush window, then the next, then the next....went on for awhile I understand. People kept "Paying It Forward".
sweetebee12/30/2007 4:19 PM
Thanks for your reply. I agree with you "wholeheartedly".
`The policies being set by the larger corporate offices.`
Hence, my number 10: Time vs. Money.
This is precisely why younger people are now working in more and more call centers. This sweet group will "go with the flow", whereas us "older folks" usually have a word or two about how to improve customer service.
Why do not the Corporate Entity understand? More calls are not always better. How about Great Customer Service. More Happy Customers. That makes more sense to me.
And, the "Kudos" - sheeesh, give me a break. Wooden Nickels (for what) and "candy". How about a dollar bill or a Certificate for a Job Well done!
By the way, I have been blessed with working for large Corporate Companies, not just small ones. Basically, they operate the same - outside of a few I really believe - do it right!
sweetebee12/29/2007 8:55 AM
Let me explain a little tidbit about Customer Service.
1st - The reps get paid very little money.
2nd - Almost all call centers of customer service demand you spend only 3 minutes per call (cause other customers are waiting).
3rd - You`re so busy, you cannot follow-up your calls.
4th - No Supervisor wants to take any customer calls, regardless the issue.
5th - Some customer service centers have "stupid scripts", which usually don`t pertain to any customer questions.
6th - No notes on the account, hence, the customer having to repeat the problem.
7th - Tell them we will return their call - hahahahaha.
8th - Who cares.
9th - The customer is always wrong.
10th - Time vs. Money.
I know, I work in a Customer Service Environment, and have for years - it drives me crazy...I am the complete opposite of these reps, and always get reprimanded for "helping the customer"...
I want so much to start my own business...
Well, here I am - a 60 year "young" single boomer granny. I work part time (and totally dislike the Micro-Management" I`m getting. Also, receive Disability due to 2 auto accidents.
I`m a go-getter, love people, no formal education but with lots of great life experiences.
Now, I have been told I have the most honest, down-to-earth, customer service with all levels of professionals. I could write a book on my job experiences. hehe
I want to start a home-based business without start up funds, and/or possibly a small cafe not sure yet. I have a few ideas - I love to talk and write -
Forgot to mention, I have had in the past 2 small at home businesses and was reasonably successful, while helping other folks at the same time in their businesses. I have also gone thru the SBA process.
I want to apply for a small business grant and need direction for this process as I have never done this before and really have no knowledge of how to secure a grant.
Thank you in advance.
sweetebee11/11/2007 3:10 PM