I am associated with ZaitekDMV Company which is a telecommunication company and providing all telecom resources and solutions like telephony installation and maintenance and security cameras etc in all over the Virginia,Maryland and Washington DC.
No doubt, the points you discussed over here are helpful but i have some more points which i think have valued while taking this process.
Overcoming anxiety and doubts about making anxious calls
Planning, before the call is connected remembering what needs to be achieved
Keeping focussed and not getting side tracked
creating skills to initiate the conversation
Listening skills, what is been really said?
Questioning tactics, how and when to use open and closed questions
Telephone repair | Phone service in Virginia