Why do you need to please your customers?
One obvious answer is customer loyalty which is then followed by an established brand reputation that can be translated to profit.
According to Lee Resources Inc, 91% of unsatisfied customers will tell 9-15 people about their bad customer experience, and businesses need at least 12 positive experiences in order to make up for one negative experience. These massive figures show how important it is to have quality customer service to retain and acquire customers.
In this digital age, there are over 2.7 billion internet users who has access to every social media site where they can reach out their concerns/complaints to brands and to their friends since 90% of consumers trust references from people they know.
Brand loyalty is the main driver for revenue and profit, thus goes to follow that without customer service then there can never be brand loyalty. CustServ accounts for 72% of what makes consumer loyal to a particular brand next to product quality.
I agree with outsourcing. In fact, a lot of businesses/jobs from the US or UK were outsourced to different countries in Asia whose labor cost is minimal compared to hiring an onshore staff. I found this blog shared over on Facebook, https://www.staff.com/blog/why-hiring-offshore-is-a-positive-force-in-the-world.
perhaps that explains well why outsourcing is a great help to most businessmen.
Most certainly, one advantage of outsourcing is fostering initiatives and technological advancements for the business practice: An appropriate example was when Apple Inc. outsourced its production to China when they needed to speed up production for the iPhone's launch. China was able to provide 8,000 skilled workers in a moment's demand, producing 10, 000 iPhones a day. http://www.neo-captive-bpo-solution.com/positive-effects-of-outsourcing.
It goes to show how outsourcing could help in saving companies with regard to recovering from losses, increasing efficiency and cutting labor and operational costs.
One of the most important benefits of an outsourced customer support is its 24/7 availability across all platforms. This will enable them to offer their services with less probability of having a downtime. In terms of accessibility, tapping an outsourced call center is conveniently reached by customers through every medium particularly through social media, voice support, live/email chat, and several others.
By outsourcing customer service, companies will have an opportunity to reduce labor and operational costs without compromising quality, given the highly proficient pool of talent in call centers.
Here are other arguments that suggest outsourcing advantages: http://www.blog.openaccessbpo.com/outsourced-call-center-benefits
According to a report by Adestra in 2012, subject lines fewer than 10 characters long had an
open rate of 58%. A similar report says 64% of people open an email because of the subject line.
Email is an efficient way for promotions: 44% of email recipients made at least 1 purchase based on
the promotional email or campaign.
To know more about email support/email marketing, visit us at http://www.openaccessbpo.com.
Here are two success stories of startups that used the concept of business process outsourcing to their advantage:
Case 1: To help her husband while searching for work, Julie Trade decided to put her marketing background into use by offering SEO and Social Media Marketing services on the web. She now owns an established marketing and communications firm, Sourdough Communications, and earns a six-figure salary while working at home.
Case 2: Unemployed and grad school graduate Liyam Martin decided to tutor online, particularly pre-med students, when he found himself still unemployed months after his graduation. His tutoring services expanded to 100 tutors, teaching students through Skype. He's a co-founder of TimeDoctor and Staff.com.
These go to follow how one can generate profit from an innovative idea like outsourcing.
On the other hand, have you ever thought about outsourcing for your startup?
Through outsourcing, small businesses can reduce labor costs by 40-60% while increasing efficiency to 150%, and focus on its core competencies.
There are plenty of reputable outsourcing firms that you can tap for low cost services and efficient personnel.
- Open Access BPO
Business Process Outsourcing Firm, Makati, Philippines