I agree that it will be good more closely work to clients, to stay in contact with them, - to send them letters, not only the about business. And so on. Some CRM solutions to manage clients like basemaster.com, zoho.com, etc. can help
I'd like to find the solution to quickly creates forms, manage contacts, view reports, something like Customer Databases without any programming. I look for reliable online source that can help me secure store, manage and share my database online. And it should not be too expensive. What can you say about that? What crm do you use? Can anybody say smth. about www.basemaster.com ?