Have you checked out Freshdesk? From basic features like help desk ticketing, SLA management, time tracking, etc, to more cool stuff like gamification, multi-product/language/time-zone support, Freshdesk can help you earn some customer love, the best way possible.
And, if you are startup, you can have Freshdesk for FREE up to three agents!!
It is a very use full url............
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Check out Live2Support. Its one of the premium help desk software for website through which you can communicate with website visitors as well as customers. You will be able to track visitor's Geo location. Live2Support is the first who has introduced in the industry:
100% customizable, secure, easy and affordable help desk software.
Help desk support software is a must-have for any new or existing online business. Help desk management system can add value and productivity to a number of key areas in an enterprise.
Does anyone know or have any recommendations for help desk ticketing software that works on Linux? I'm in need of an application that allows users to submit via email and web tickets and that we can track our work. Another forum has recommended IssueCentre's help desk software but there might be something cheaper out there.