Make Connections

Network, Get Answers, Find Members in Your Area, and More!

Forums » Customer Service & Customer Experience

How to Have Great Customer Service Skills

    • 344 posts
    November 17, 2011 7:39 PM EST

    ·  1

    Go to work each day with a positive attitude and a willingness to help others. It may seem simplified, but working with customers requires a cheerful disposition and innate desire to help people. It may be challenging to always be happy and cheerful at work, but you can increase your chances by thinking positive, reinforcing thoughts before work. A little positive pre-work pep talk to yourself can help improve your mood too.

    ·  2

    Watch and mirror the actions of your coworkers with good customer service skills. You likely work with one or more people who always display good customer service techniques and a positive work attitude. Ask those employees for their secrets for good customer service and they might give you a few tricks you did not know about.

    ·  3

    Practice your listening skills. Most of customer service is listening to what your customers need and want from your business. Mentally challenge yourself to remember at least three key things a customer tells you during a normal conversation -- even one that is not customer-service related. Soon you will find it easier to listen to customers at work.

    ·  4

    Ask your manager for additional customer service training opportunities. Many larger companies offer customer service training on either an optional or mandatory basis. Ask your training supervisor or human resources manager if there are additional ways to learn about your company's brand of customer service; they will be happy to help if additional training is available.

    ·  5

    Ask your manager to observe your work and offer tips and constructive criticism about your customer service and how you can improve. You might not notice some of your flaws, but your manager will be able to tell by watching and listening to your work.

    ·  6

    Read books, articles and blogs on customer service to keep your skills sharp and stay on top of any emerging customer service trends in your industry.




     

    ---

    Global buy sell B2B trade marketplace