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Ways to Make Your Customers Love You

    • 3 posts
    September 21, 2012 6:07 PM EDT

    Without Clients or customers  business can't run

    so satisfaction of customer is the most important factor

    if a customer is satisfied with your product or services then your business will run automatically   because customer is a good source of advertising

    • 3 posts
    January 11, 2013 12:50 AM EST

    Those are all right.In Denmark many of call center in do some of those ways which lead them to a better customer service and result to a customer satisfaction and loyalty.

    • 23 posts
    April 23, 2012 6:17 PM EDT

    Every businessman wants to make their customers happy. The ways you have provided are really helpful for business organizations. Thanks for sharing!

    • 7 posts
    November 1, 2012 1:12 AM EDT

    Customers would love you as long as you are meeting their needs in the way they want yo to. It is as simple as that. Every customer wants to receive the best service in the least possible price without compromising too much on the quality. You should also think in a  similar manner. A loyal customer base is formed only when the customers start trusting your business. 

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    • 344 posts
    October 9, 2011 8:57 PM EDT
    1. Never assume. You may think you know what customers want. But what if you're wrong? The main reason such a high percentage of new businesses fail is because those companies are trying to create demand where there isn’t any, or they're built around untested or unproven ideas that are hard pressed to attract even a small sampling of customers. Don’t make the same mistake. Test and start small, and build your product, service or value proposition around the wants, needs and desires of your target customer. Not only will you get a better understanding of customer needs, you’ll be able to identify innovative ways to solve their problems and exceed their expectations.
    2. Always deliver. To win customers back, you need to deliver on time, every time. If a problem arises, inform your customer right away. Explain how you're going to deal with it. Then follow up again -- and again -- to ensure positive results. This also goes for your invoices and any correspondence. You might even create a system to ensure that each task gets completed correctly and is always delivered in a timely fashion.
    3. Personalize loyalty programs. In order to ensure you have a winning loyalty program, you must plan, design and execute it in a systemized way. Plus, you need to show the value of it and continually demonstrate that value to your team. An example of a really big company that does this on a personalized level is Caesars Entertainment, which has mastered the art of customer loyalty programs on a massive scale to drive profit.
      For instance, Caesars knows, down to the penny, just how much its top customers are likely to spend at any of its properties, and what types of activities individual
      customers prefer when they stay -- be it gaming, dining or taking in a show. This knowledge allows the company to issue customized offers that may be more appealing to Caesars’ best patrons.
    4. Train your staff. Here’s where scripting comes in. Use periodic training sessions to help give your team the skills that are necessary to boost your company’s reputation, trust, empathy, flexibility and verbal communication proficiency. This is vital because each customer contact with your team is an opportunity to build your reputation -- or destroy it.
    5. Say “Thank You.” Sounds obvious, but consider this: When was the last time you received a thank-you note from a company you do business with? Or any notice, other than when a payment is due? This simple strategy can really make an impact and says a lot about your company and the value you place on customers.
    6. Stay connected. While the frequency may vary, every customer should receive an off-line “touch” at least once per quarter and, with an email or e-newsletter, even more often. For instance, once a week with an “opt-in” message may do the trick. Over time, you can develop a relationship with your customers, especially if your “touches” are information or educationally-oriented and are designed to add value to their experience with you, rather than just as a mechanism for pushing products or services.
    7. Play favorites. New customers are critical to growth, but you must ensure that current or long-standing customers get VIP treatment as well. Nothing is worse for loyal customers than to see products or services they bought at full price discounted to entice new customers. You can turn this around by offering exclusive loyalty programs, deals or specials geared specifically to your best and most loyal customers.



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    • 34 posts
    May 31, 2012 6:19 AM EDT

    Clients like to know what is going on and what to expect so keep them informed. Companies must train their staff and stay close with customers.

    Have regular meetings with company staff members to exchange thoughts and take the opportunity to advise them of what is going on around the company, with customers and in the industry.

    Response to the customer is the most important thing. To increase your clients list you must keep in contact with your customers, let them know about your new products/services. Informing them with your latest updates make them feel better and you know the results when customer feels better with you.



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    • 13 posts
    October 8, 2012 7:16 AM EDT




    What's love? Ask a ten year old little boy and he'll say, “Love is when mommy makes daddy coffee.” Ask a little girl and she will reply, “Love is when my daddy reads a bedtime story to me.” Love is described as an action to little kids; however, we adults have always defined it with abstract descriptions and adjectives. We tend to think it's infatuation and a mere trifling of emotions. Love must also be seen in the way we handle our businesses. For many customers it has to be actions-may it be through discounts, personalized loyalty promos, exceeding their expectations, and a truthful company reputation. We, as the business owners must take a thorough look at the love tank of our customers and make them feel like they are really valued, not just because of their financial inputs but because they are like family. Learn to master the art of customer service and appreciation.



    • 56 posts
    January 5, 2013 12:51 AM EST

    The best way to get liked by customers is to give the best services so that they do not face any problem further and if they do come across any issue it must be resolved without any delay or give a specific response time to answer.

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    • 1 posts
    November 19, 2013 2:47 AM EST

    If you really want to make your customers love you then you need to make them feel that you love them too and that you genuinely care for them. Whether it is a regular day or its the holidays, contact centers should always be prepared. Although, it becomes more important for them to perk up the contact center for holidays as it provides them an opportunity to stand apart from rest of the competitors.

  • December 18, 2013 3:32 PM EST

    When I sell products to my customers, I always include a thank you note with a little acessory. Just go the extra mile to provide quality services.






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    • 11 posts
    June 5, 2014 5:47 PM EDT
    Giving is also receiving. Depending on the business hand written thank you notes are a must for new orders (if you're a retail store...this won't apply. B2B will.) Our thank you notes include a written note, magnetic business card and a sticky notepad.
    • 1 posts
    June 10, 2014 12:55 AM EDT
    Customer satisfaction is only through best service. This will always help.
    • 12 posts
    July 13, 2014 9:12 AM EDT
    Reply to emails from your clients within 15 minutes. Reply to phone calls even faster. Do those two things and you'll have a much happier client. Do everything others have suggested on this page EXCEPT these two and you'll always run the risk of having an upset client. The #1 complaint I hear from biz owners about their web guys/gals is waiting for replies by email and phone.
    • 28 posts
    September 18, 2014 3:17 AM EDT
    Satisfying the customers can be very tough as we cannot please everybody. However, we can work hard to lessen irate customers. It is not about spoiling them but providing them the service they deserve.