I worked with a salesman for over a year. First thing he taught me was to learn something about the potential customer before your face to face meeting. Then, never lead with your sales pitch. Always start with the social amenities. These include a warm sincere greeting and a firm handshake.
---The older we get, the more excuses we make for not chasing after our dreams. But truth is, goals are attainable at any age.
I came across a really interesting blog on tips for improving customer service. You also find it informative.
This is a great topic, many people forget that any interaction with a potential consumer entails customer service. It is a huge determining factor when choosing from many brands, as well as gaining repeat business.
--- I am a student at Temple University studying advertising and sociology, in my senior year. I aspire to establish a successful niche marketing firm specific to "urban" culture.
I fully agree with BYTRADE. I would like add some more things in this series:
> Always try to talk to them in a polite manner.
> Always reply to their emails
> Always be in touch with them by broadcasting your contacts
Make them feel important. Use their name a lot. Studies have shown that people love to hear the sound of their own name. Just make sure you don’t shorten it or use a version they may not like. If you just cannot remember their name, try writing it down.
When dealing with clients, it is not always about making a sale or talking up your company’s product or service. Get to know them a little bit. Ask about their family. Or perhaps a recent vacation (this can be tricky depending on how regular a client they are). Share information about yourself. The bottom line is you want them to feel at ease around you. Let your personality come out.
Always return a client’s calls promptly. When they email you, always reply right away. Would you wait for hours or even days for a reply if it was you on the other end? Sometimes it is not feasible to spend all your working day answering calls and emails, so perhaps you can get someone else in the office to help you (or outsource this to a reliable company).
Yes we should be touch with customers and aware about their requirements however it doesn’t mean that “customer is always right”.
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