We have used zopim before and it is a very easy live chat software to use. It has a very simple UI and you can also save standard responses. As with most other live chat software, you can also place triggers for this. This is cheaper than LiveChat though.
I agree Live chat is a good way to improve business performance which benefit both the website visitors and customers. I have seen eAssistance pro provides some good features which helps both customers and website visitors:
->Open multiple live chat sessions simultaneously.
->Real time visitor monitoring feature to get complete details of each and every visitor.
->Geo-location feature to view all visitors on a global map layout.
->Co-browsing feature to browse with website visitors.
->Customizable chat button to blend with your website.
->Auto-spell checker to generate perfect and serious chat.
->Get complete visitor statistics with visit’s summary and details along with page traffic leads.
->Secured chat environment with encrypted chat and server based centralized logs and many more.
Thanks all of you guys.
Live2Support is another advanced features live chat software at most affordable price available for Windows, MAC, Linux, iPhone and Android mobile devices.
Live chat software is not only for live chat with customers and website visitors but also can be used for web analysis, customer behavior and business analysis. You should subscribe chat software which have advance features.
If you used chat software previously, Which feature you do you like most and why. Is there need any enhancement?
I use live chat software before such as comm100. I was attracted by the feature that it automatically send out highly personalized invitations based on my business rules. Thus increased my sales opportunity.