February 23, 2007 1:55 PM EST
JetBlue is a cattle shuttle. Hm....come to think of it, maybe they
won`t go out of business. There always are people wanting rock-bottom
prices, regardless of the service. If I look at it that way, then
JetBlue shouldn`t have bothered with a public apology. They should`ve
issued a release saying, "Hey, you get what you pay for, so deal with
I`m not sure what you mean by this...JetBlue is not a discount airline. I have found that their flights (at least on the legs I fly) are often comparably priced or priced slightly higher than the majors.
If by "cattle shuttle" you are referring to their short commuter legs, most of that has to do with the stranglehold the majors have on airport gates. They have steadily expanded their coast-to-coast service, and have never taken a cattle call approach to their customers that I can tell.
Yes, the daily ops broke down severely the other week because they didn`t have a plan in place for such events. This was a failing of both higher-ups and management. But in all my years of flying—and I have seen and experienced a lot of massive screw-ups—I have never
seen an airline respond as systematically as JetBlue, They immediately put those missing plans in place, they took full responsibility, and they were very transparent about the whole process.
Out of curiosity, have you flown JetBlue much? You seem to feel they are much worse than the other airlines, when I`ve found the opposite to be true. I wonder if you`ve had some bum experiences?
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