January 21, 2009 3:05 AM EST
I apologize to you for the person who involved you without explaining in full how the plan works. Unfortunately, every business has good people and bad ones. You, evidently, got one of the bad ones. If an associate who truly cares about you and is not one who cares more about the money, he/she should have explained to you that if you don`t get satisfactory responses or you are not happy with the attorney whom you`ve spoke with, then YOU and nobody but you has the responsibility of calling Customer Service and telling them so. If you don`t practice due diligence and the statute runs out, nobody is to blame but you. Had you been responsible enough to take care of what you needed to the correct way (and it`s not hard) then you would have gotten the resolution you wanted and desired. Customer Service would have immediatley gotten another attorney for you
I have been a court reporter for 25 years and during my career, I have worked for attorneys who have willingly referred clients to PPL simply because they knew they couldn`t provide the service they needed without costing them money they didn`t have. I don`t think anything speaks more highly of a group of attorneys than a recommendation from other lawyers who are not associated with PPL.
I urge you to give PPL another shot. If you do your research in the materials you received, you will be able to recover from so many avenues just on day-to-day issues. In another area, I know from experience because I`ve used them so much, that anytime you can pick up the phone and get AN ATTORNEY, not a paralegal or a receptionist, on the phone in as little as 5 minutes, it`s a service worth millions. Working for attorneys I know that if you have a conventional $200/hr attorney, you won`t get them to call you back for hours and sometimes days if they`re in Court, much less answer the phone. PPL law firms are sitting there working on cases and waiting for a phone call from you, because YOU and only YOU are the concern of the attorneys at PPL.
I hope I`ve helped you understand the benefits of PPL. I understand that there`s always going to be someone unhappy with a service or a product. But usually those people are unhappy because they are uneducated in their purchase, such as your case. Talk to the associate who signed you up and if you can`t get answers, call me. I`ll be glad to help you. I was so impressed with the service that I became an associate myself. 865-740-0164
CourtReporterNoMore1/21/2009 9:08 AM