March 23, 2008 2:09 AM EDT
Hi SuN Members,
I am curious to know how other companies handle defective goods from overseas manufacturers. Does anyone have any experiences to share about how to handle defective goods?
For instance, if I receive goods that are not up to par and not within the tolerance level, then what should I do?
Would the manufacturer tell me to ship the defective goods back to them?
Who would be responsible for shipping it back?
Would the manufacturer give you back a refund?
Would the manufacturer make a new batch and then ship it to you?
I mean, I know as a consumer, when I buy something that is defective, I know I can always return it back to the stores like Target, Kohls, etc. But then, what does Target and Kohl`s do with the defective goods? Do they get a full reimbursement back from manufacturers?
So, that`s what I`m curious about. If anyone has any idea about defective goods, please do share! =) I would really appreciate it!
Thanks in advance!