It seem you are recommending a very interesting service.In Finland country there are are lot of call center which seem this one might be very helpful for them.
If you spend a lot of time replying to your customers' email requests, you know all too well how important it is to track how much time has passed since each request was received, its current processing status (not yet read/answered/requires additional consultation), who is involved in providing a response, and of having a complete list of requests from the same customer for reference.
Experience shows that using a regular email client (e.g., Outlook, Thunderbird, Gmail) does not give the whole picture quickly nor in a convenient way. It has been proven that providing high-quality customer support is only possible using special software — we recommend our iKode service desk X, which is a web-based, easy to use and free customer service software and service management software to resolve IT issues by ITSM work flows.
For every business customer service is more important if they are not answer well then the business will get down. S the customer service is more important every business during the transportation source and destination customers service are more important to deliver the products. Peoples need a experienced customers to to care of materials and know material details are the best way to target the customers.
So the only way to offer high quality customer support is to use software????
Efficient support service, just tell me isn’t it better than anything that a service provider talks to their clients as soon as they click on their website and answer to every query they have while they surf through the website. Sounds impossible huh? Well Online Customer Support Chat Software can make it possible for any business (B2B or B2C) to talk to their customer and get the maximum level of customer satisfaction leading to larger clientele and eventually becoming the market leaders by excessive profit margins.