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Hosting Companies: Are You Happy With Yours?

    • 39 posts
    June 14, 2012 8:55 PM EDT

    Thanks for sharing.................

    • 14 posts
    January 31, 2012 5:34 AM EST

     

    I have a extraordinary list of top hosting companies that I`ve compiled base above all on customer reviews.  And as accepted as GoDaddy is, it doesn`t make the cut.

     

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    • 47 posts
    April 2, 2009 6:44 PM EDT
    I use http://www.futurequest.net/ and I`m happy with them.
     
    But here is an article on "top 25 web hosts" that may be interesting.

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    • 13 posts
    February 5, 2012 9:51 PM EST

     

    I love Heart Internet. At first, it took me a at the same time as to use a different panel that wasn't cPanel, but now I like better it to cPanel! I've only been with them two months, and I've had no downtime whatsoever with them so far. They're also very cheap for hosting, I get mine for free though as my mate has a reseller story through heart internet and I get to share his reseller.

     

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    • 3 posts
    April 1, 2009 8:53 PM EDT
    I like yola.com. Free never hurt anybody...plus it`s great for beginners

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    Chris
    TheAmbitionBlog.com
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    • 355 posts
    April 2, 2009 7:03 AM EDT
    I have limited needs when it comes to hosting.  I maintain a web site to refer potential clients to.  So, I use Yahoo Small Business hosting.  In three years, I`ve never had a problem with Yahoo.

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    • 857 posts
    April 1, 2009 4:43 AM EDT
    We all would like to find the perfect hosting company. Unfortunately, it doesn`t exist. Like it or not, no hosting company is perfect. They all have warts. It`s just that some have more warts than others.
     
    In that regard, tell us who your hosting company is and if you`re happy with it.
     
    I`ll go first. My hosting company is Midphase.  I`ve used them on several of my sites, and for the most part I`m satisfied with their service.
     
    Okay, your turn.
     
    David Jackson
    DavidJackson4/1/2009 10:40 AM

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    • 857 posts
    April 1, 2009 7:26 AM EDT
    I always wondered why GoDaddy, as big as they are, doesn`t have an 800 service/support number.
     
     
     
     
    I have a special list of top hosting companies that I`ve compiled based primarily on customer reviews.  And as popular as GoDaddy is, it doesn`t make the cut. I`ll be releasing the list this summer, when I launch my new forum.
     
    David Jackson
    DavidJackson4/1/2009 2:02 PM

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    • 857 posts
    April 1, 2009 9:24 AM EDT
    I use www.totalchoicehosting.com They have been a great company to me. I have used them for over 8years now and would have to say they have over a 99% uptime.
     
     
     
     
    That uptime figure, while it may sound impressive really isn`t. All hosting companies make that exact same claim. I`m not saying that TotalChoice isn`t a good hosting company. All I`m saying is 99% uptime claim isn`t all that impressive.
     
    Thanks for  letting us know about TotalChoice!
     
    David Jackson
    DavidJackson4/1/2009 3:21 PM

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    • 857 posts
    April 1, 2009 10:13 AM EDT
    I`m sure there are others out there just as good as totalchoicehosting.com but I figure heck, why move from something you’re happy with.
     
     
     
     
    Exactly right. If it ain`t broke...
     
    David Jackson

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    • 857 posts
    April 1, 2009 2:39 PM EDT
    I use GoDaddy. I`m pretty easy to please, but I haven`t had any problems with them and as a result, have little to complain about. A main feature that I like (which may very well be standard with certain hosting plans with any company) is that I can host unlimited sites under the same account without paying extra (provided I don`t need more space). 
     
     
     
    Yep, that`s pretty standard.
     
    David Jackson

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    • 857 posts
    April 2, 2009 8:49 AM EDT
    I use Yahoo Small Business hosting.  In three years, I`ve never had a problem with Yahoo.
     
     
     
    You could do a lot worse than Yahoo.
     
    David Jackson

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    • 857 posts
    April 11, 2009 6:37 AM EDT
    David is right.  If you think about it, with 365 days in a year, 99% uptime means that the service is down 3.65 days per year!  Not impressive at all.  Downright unreliable in my book.

    I consider a web hosting service with "three nines" - or 99.9% reliability - to be good.  That means down about 1/3 of a day per year or 8 hours.
     
     
     
     
    I agree, Gary. Unfortunately, very few hosting companies reach that lofty standard.
     
    David Jackson

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    • 857 posts
    April 11, 2009 11:03 AM EDT
    The most interesting thing that I`ve seen from this thread is that none of the posters, except one, are e-commerce sites.

    I would be interested in hearing from some more e-commerce sites.

    Folks that really sell hard and soft goods ... not just services.
     
     
     
    What does any of that that have to do with what hosting company a business uses? What difference does it make what we sell? I`d be interested in hearing your explanation.
     
    David Jackson

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    • 857 posts
    April 17, 2009 3:52 AM EDT
    I`ve used Godaddy for many years and have never had a major complaint with customer service or their products.
     
     
     
     
    I`m compiling a special report on hosting companies which I`ll be releasing this summer, and GoDaddy doesn`t even make the cut. To be honest, that surprised me, because it`s one of the most popular hosting companies out there.
     
    But it`s not until you start digging deeper like I did that you discover the degree of customer dissatisfaction that exists with GoDaddy. It was quite stunning to me. Customers love their prices, but their customer service - not so much.
     
    On the other hand, I couldn`t find anyone who had anything bad to say about HostGator. And believe me, I looked high and low. In fact, I`m still looking. That being said, all companies have their warts. It`s just that some have more than others.
     
    David Jackson

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    • 857 posts
    April 18, 2009 2:22 AM EDT
    I`m curious about something. I personally don`t have a dog in this hunt, but why are you defending GoDaddy so enthusiastically? Do you work for the company, or are you just a loyal customer? You just seem to be going out of your way to defend them - not that there`s anything wrong with that.
     
    Anyway, these are some of the questions I asked in my survey:
     
    1. What hosting company do you use?
     
    2. Have long have you used this company?
     
    3. Are you happy or unhappy with their service?
     
    4. Please explain your satisfaction or dissatisfaction.
     
    5. Would you recommend your hosting company to others?
     
    The complaints were pretty much always service related issues for all the companies. Anyway, after carefully analyzing the data, the ten companies that had the highest degree of customer satisfaction and the fewest complaints made the first cut. GoDaddy survived the first cut, because they had so many satisfied customers. I then cut the list in half through process of elimination to get my top five hosting companies. That`s when GoDaddy was eliminated - primarily because of the high number of service complaints they had, compared to the other companies.
     
    By the way, I just received my first complaint about HostGator. According to the respondent, HostGator shutdown his account without warning, so he`s not a happy camper! I`ll have to investigate this further, to find out what happened exactly.
     
    David Jackson
     
     
    DavidJackson4/18/2009 3:40 PM

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    • 857 posts
    April 18, 2009 12:28 PM EDT
    I am also confused by your list of complaints for GoDaddy.  Their service people have always been quick to respond, knowledgeable and courteous. 
     
     
     
    You`re viewing this as indictment of GoDaddy, and it`s not. At least, it`s not meant to be. There were other hosting companies that people simply liked better. Now I know that there are at least two loyal GoDaddy customers here at SuN.
     
    David Jackson
    DavidJackson4/18/2009 6:39 PM

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    • 857 posts
    April 19, 2009 3:02 AM EDT
    David,
     
    I will say your response of asking if I`m an "employee" or "loyal customer" and enthusastic defense of them, a bit offensive.
     
     
     
    txwebman, my intentions were not to offend you. You have my sincere apologies.
     
    David Jackson
    DavidJackson4/19/2009 10:40 AM

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    • 857 posts
    April 21, 2009 9:54 AM EDT
    Taken, thank you for your response.
     
     
     
    txwebman, I just completed a thorough investigation of the negative responses I received about GoDaddy, primarily because of your passionate defense of the company. After digging deeper, I discovered a disturbing number of the complaints came from the same IP number. It appears the same person, using different e-mail addresses and identities was arbitrarily trashing GoDaddy.
     
    I don`t know if it was disgruntled customer, competitor or what, but I discarded all of his reviews. When I discarded those bogus reviews, it dramatically altered the results and easily placed GoDaddy among the top 5 best hosting companies.
     
    Just to be on the safe side, I`m going to double-check the IP numbers from all the reviews to make sure there aren`t anymore irregularities.
     
    I just thought that you should know about this.
     
    David Jackson
    DavidJackson4/21/2009 11:39 PM

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    • 857 posts
    April 21, 2009 1:27 PM EDT
    Thanks again David. When your data is complete, let me know where to view it as I`d like to see the differing hosting companies and the conclusions.
     
     
     
    Will do. It`s probably going to be another couple of months before I launch, because I`m personally verifying hundreds of customer reviews for authenticity. The website, which is still under construction is called  Reviews-by-Customers.com.  And not only will I be reviewing hosting companies, I`ll also be reviewing website design, SEO, domain registration, anti-virus software, press release services and more!
     
    David Jackson

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    • 857 posts
    April 23, 2009 3:35 AM EDT
    Bookmarked it...sounds interesting, best wishes!
     
     
     
    Thanks! By the way, I can give you a sneak preview of  two just completed final results. At the last minute, GoDaddy was knocked out of the top 5 hosting by a surprise finalist. However, GoDaddy was clearly the favorite when it came to domain registration. Go figure!
     
    Again, those results are final.
     
    David Jackson

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    • 1 posts
    April 3, 2009 7:07 AM EDT
    I use Dreamhost for my sites - and I love working with them. Their toolkit is really helpful, and their support is always quick and helpful.

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    • 19 posts
    April 7, 2009 1:26 PM EDT
     That uptime figure, while it may sound impressive really isn`t. All hosting companies make that exact same claim. I`m not saying that TotalChoice isn`t a good hosting company. All I`m saying is 99% uptime claim isn`t all that impressive.


    David is right.  If you think about it, with 365 days in a year, 99% uptime means that the service is down 3.65 days per year!  Not impressive at all.  Downright unreliable in my book.

    I have been heavily involved in the past in telecommunications / datacommunications as an engineer and the telephone companies have what they call "five nines" reliability - that`s 99.999% reliable, which means your phone is out on average about 52 minutes per year!

    I consider a web hosting service with "three nines" - or 99.9% reliability - to be good.  That means down about 1/3 of a day per year or 8 hours.

      Gary

    • 19 posts
    April 11, 2009 11:49 AM EDT

    David is right.  If you think about it, with 365 days in a year, 99% uptime means that the service is down 3.65 days per year!  Not impressive at all.  Downright unreliable in my book.

    I have been heavily involved in the past in telecommunications / datacommunications as an engineer and the telephone companies have what they call "five nines" reliability - that`s 99.999% reliable, which means your phone is out on average about 52 minutes per year!

    I consider a web hosting service with "three nines" - or 99.9% reliability - to be good.  That means down about 1/3 of a day per year or 8 hours.

      Gary




    Oops, sorry, I made a mistake.  99.999% reliability means only 5 minutes of downtime per year.  The 52 minute number is for 99.99% - or four nines - reliability.

      Gary


    gsamad4/11/2009 4:59 PM
    • 19 posts
    April 11, 2009 12:03 PM EDT
    The most interesting thing that I`ve seen from this thread is that none of the posters, except one, are e-commerce sites.

    I would be interested in hearing from some more e-commerce sites.

    Folks that really sell hard and soft goods ... not just services.


    Well, mine is an e-commerce site and whenever it is down I am losing money.  I sell dozens to hundreds of online courses per day around the clock.

    So here is my web hosting recommendation.

    I started with a company that I won`t even name, that after only a moderately reliable 6 months, broke something that broke my connection to my credit card processor.  After two weeks (!) of manually handling credit card transactions and with them providing no solution, I switched.

    I`ve now been happily hosted for more than 4 years using Lunarpages.com.  I highly recommend them.  They`re not perfect, but they do respond quickly when there are problems.  Their uptime reliability has been pretty good, somewhere between the 99% and 99.9% that I discussed earlier.

    They are also great about automatically giving existing customers the best new pricing and services as they introduce them for new customers.  For instance, moving from X Megabytes of free storage to Y Gigabytes of free storage, from X number of free MySQL databases to unlimited databases, etc.

    I cannot recommend them more highly, and I`m running a successful online-only business that requires 24/7 access to the website for me to make money.

      Gary Samad
      ContinuingEdCourses.Net