What departments in your business absolutely have to stay operations for your business to survive? And, how will you keep them operational? You should have a disaster (business) recovery plan in place to adress these issues.
Consider the following example of a local hardware store. The store is located in a typical strip mall. One day there is a fire in the mall that damages most of the businesses, including the hardware store. Most of the stores will be able to reopen in a few weeks following necessary repairs to the buildings. But, what does our hardware storeowner do until then? Keep in mind he still has inbound freight, customer orders to fill and potential new customers wanting to buy product.
Therefore, one of the first issues he will need to address will be is business records. If all of his records were stored at the store, it might be days or weeks before he has access to these documents. However, if he planned ahead, he put a duplicate copy of his business records at an off site location. He could then access these records immediately. This would have been cover in the recovery plan.
Assuming our storeowner did plan ahead, he now needs a way to communicate with his suppliers and customers. One way he could accomplish this task is to have the phone company forward his business calls to his home. Or, to the same location where his duplicate business records are stored. His business recovery plan would have the contact numbers and procedures he would need to set this phone service up.
Oh, in case you didn’t noticed, by now are storeowner has set up a major portion of his administrative department. All he needs now is a computer and printer to complete a temporary admin department. He’s also ready to call his customers and suppliers.
But, what does he tell a supplier that has already shipped his order. Does he cancel the order and wait weeks or months for a new order. Or, does he look for a temporary location for his deliveries. These are issues that should be set up in the business recovery plan.
The same is true of his business mail. Where will that be sent? Mail could go to the temporary admin office.
Now, how will he accommodate customers with existing orders? This is your question to answer. What would you set up in a recovery plan to address this issue?
---The older we get, the more excuses we make for not chasing after our dreams. But truth is, goals are attainable at any age.