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You can find a free help desk - what if you want more

    • 2 posts
    August 7, 2014 9:20 AM EDT
    Hello all,

    I've been looking far and wide for a good helpdesk, or more specifically, a customer service software solution that has all-in-one functionality. What I mean is a knowledge base and a community.

    Here are my requirements
    1. Free
    2. Hosted
    3. Helpdesk
    4. Knowledge base
    5. Community
    6. Feedback widget of some sort.

    I know UserVoice, Zendesk and GetSatisfaction offer something like that - of course the latter lacking the help desk component.

    So far in my search I've only ran across http://helprace.com from this Business Software article http://www.business-software.com/blog/online-community-software/

    I'm wondering if there are any more helpdesk apps matching my criteria?
    This post was edited by Vitaliy35 at August 7, 2014 9:21 AM EDT
    • 1 posts
    August 11, 2014 1:06 AM EDT
    Knowledge base and community features make the customer service proactive. Happyfox, help desk software had recently hosted a webinar on How to build an effective knowledge base. It can be found here, https://www.happyfox.com/customer-service-webinars/proactive-customer-service-with-knowledge-base/
    • 2 posts
    September 2, 2014 12:54 PM EDT
    Interesting resource :)