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You can find a free help desk - what if you want more

    • 2 posts
    August 7, 2014 9:20 AM EDT
    Hello all,

    I've been looking far and wide for a good helpdesk, or more specifically, a customer service software solution that has all-in-one functionality. What I mean is a knowledge base and a community.

    Here are my requirements
    1. Free
    2. Hosted
    3. Helpdesk
    4. Knowledge base
    5. Community
    6. Feedback widget of some sort.

    I know UserVoice, Zendesk and GetSatisfaction offer something like that - of course the latter lacking the help desk component.

    So far in my search I've only ran across from this Business Software article

    I'm wondering if there are any more helpdesk apps matching my criteria?
    This post was edited by Vitaliy35 at August 7, 2014 9:21 AM EDT
    • 1 posts
    August 11, 2014 1:06 AM EDT
    Knowledge base and community features make the customer service proactive. Happyfox, help desk software had recently hosted a webinar on How to build an effective knowledge base. It can be found here,
    • 2 posts
    September 2, 2014 12:54 PM EDT
    Interesting resource :)