I used to work for a ecommerce company and heard some good things about zoovy. Get some referrences from them and find out what customers are saying. Most of these types of companies offer a package, but to get anything custom you are looking at spending some real $$, so ask what they charge because it never fails that after doing business for several months you are going to want to tweak your product page or optimize your shopping cart or send feeds to different shopping comparison sites.
I would recommend sticking with Authorize.net for your credit card processing. Authorize.net offers instant fraud checking and sometimes even buyer protection which is key for your shoppers.
While I`m on a role, make sure that the number of steps to purchase your product is maximum 5 from clicking a product to confirming the order. This can usually be done by modifying your checkout to one page. This helps keep customers from falling off the cart.
Also, I would highly recommend putting some analytics on your site. This helps to tell you where your customers are going and what products they are looking for. Once you know that you can put those products that are most popular in an easy to locate place on your website (usually the front page). I highly recommend Omniture SiteCatalyst. It`s pricey but worth it IMO. If you can`t spend that kind of money right now think about using Google Analytics, it`s free.
chris.smith at procertify.com
Hi we`re in the process of starting a new website to sell fine china and gifts online and are looking for insight and recommendations as to:
1. ecommerce providers you recommend we use or avoid - we`re considering sitewebbuilder.com, homestead.com, zoovy and marketworks - we`re open to suggestions!
2. credit card processor recommendations - looking for a history of security and lack of fraud
Any assistance would be immensely appreciated!
with respect to the advice about planning the credit card processor relationship (and all other replies as well!), thank you! we`d love to hear more - we don`t mind keeping the records...which characteristics of the relationship tend to minimize the costs?
thanks again to all replies