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Forums » Customer Service & Customer Experience

Customer inquiry data and Analytics

    • 16 posts
    May 28, 2012 5:37 PM EDT

    Exactly right point! business should be clearly specified and understand first before it able to assess and stand firmly.

    • 2 posts
    November 29, 2011 9:25 AM EST

     

     

    I'm interested in hearing how business are getting, and equally as important what is being done with the data and knowledge that becomes available from assessing, analyzing, and understanding everything possible about the inquiries (calls, emails, etc…) being submitted every day.

     

    The answers to the Who, How, What, Why, and When questions relating to these inquiries provides enormously valuable analytics that every customer service organization should be acting on.