You put a lot of time and energy into your website so that it represents your business in the right way. Sometimes, though, it can be too easy to focus on the technical and visual elements of a site before realizing that it’s just not conveying a warm, human feeling. Sometimes, a business website can [...]Continue Reading
Archive for “Web-Based Business”
Innovate or die. OK, it’s not always as severe as that, but sometimes innovation truly changes an entire industry and means wealth for one company and bankruptcy for another. Think about how NetFlix outmaneuvered Blockbuster. Or how Google outmaneuvered Yahoo!. Or how Apple with its iTunes store outmaneuvered Tower Records, Virgin and the entire music [...]Continue Reading
This video does all the talking… [youtube]http://www.youtube.com/watch?v=sIFYPQjYhv8[/youtube] To make sure you’re leveraging this trend to its fullest, be sure you check out StartupNation’s new e-Report: Blast Through the Recession with Social Media, Mobile Marketing & More There are certain level points and junctions in business and the social media revolution we are in the midst [...]Continue Reading
You want more traffic coming to your website, right? If you already create some type of content for your business, you should try these 5 content strategies to generate more qualified traffic to your site: 1. Target the Weekends The weekends experience a slowdown in business marketing content. Take advantage of the decreased competition by [...]Continue Reading
Are you obsessed? Are you totally and utterly obsessed? With your website’s conversion rate, that is! Your website’s conversion rate is the percentage of times that your website visitors take the actions you most highly value on your site. For a retailer, this is typically an online purchase. For a B2B firm, this may be [...]Continue Reading
Since many of you commented on my last blog entry, here are three more free tools to help you with your small business PR activities: 1. Help a Reporter Out PR Pro Peter Shankman set up this great site at http://www.helpareporter.com/. Simply enter your name and e-mail information. And each day, you’ll receive a list [...]Continue Reading
What is one of the most effective ways to increase your sales? Get inside your customer’s head. Simple as that. The more you understand about your customers, the more you can solve their challenges, frustrations and problems. The more you understand about your customers, the more you can help them achieve their objectives, goals and [...]Continue Reading
If you are an online retailer or otherwise rely heavily on the holiday season for a good percentage of your sales, guess what? It’s time to prepare your website for the holidays. Believe it or not, the time is now. In September. With no time to lose! So, you’re probably thinking, “Come on, Tom. You’ve [...]Continue Reading
You can eat lunch in 30 minutes. You can watch a primetime TV show in 30 minutes. You can even organize your sock drawer in 30 minutes. Given that an easy-to-use website is one that is much more likely to generate sales for your business, it would behoove you to take 30 minutes out of [...]Continue Reading
If you are tempted to save money and write your own marketing materials and website copy, please stop and think about it. Although copywriters may be expensive, they can help you: – Optimize conversion rates; – Build credibility; – Reach targeted audiences; – Increase search engine placements; – Assist you with your overall, Web architecture; [...]Continue Reading
This is the third and final post in a three-part series looking at ways that you can create Landing Pages for your website and marketing campaigns that get results. Follow these tips, and see your Landing Pages generate more leads, orders and sales. LANDING PAGE TIPS #1. Minimize Load Time Web pages that take a [...]Continue Reading
This is the second in a three-part series looking at ways that you can transform your campaign or website Landing Pages into highly effective sales funnels for your business. Follow these tips, and see your Landing Pages generate more leads, orders and sales. LANDING PAGE TIPS 1. Create a Call-to-Action Make it obvious and clear [...]Continue Reading
This is the first post in a series covering Landing Page tips to help you improve the performance of your campaign or website Landing Pages. Follow these tips, and see your Landing Pages generate more leads, orders and sales. Landing Page Tips 1. Send People to the Right Page If your online marketing campaigns send [...]Continue Reading
And there are many other flavors of website conversions as well. For a publisher, it can be Page Views (so the publisher can increase advertising rates). For a social community site, it can be Time-On-Site and participation. For a recipe site, it can be recipe printouts.
Website conversions drive business success. Measuring website conversions is useful and helps us to understand how to continually refine our website to meet the needs of our customers.
What I would argue, though, is that we need to take the next step and measure lifetime value of a customer to our business as well. If you are a retailer, you can aim to make a sale and measure your website’s success accordingly. But you should also take the more holistic view, see the potential for a lifetime of sales, and do everything you possibly can to build a long-term relationship with the person.
So, instead of constructing your website exclusively to drive a single sale, construct a process that:
- Drives continual customer touch-points
- Makes your brand relevant in their lives
- Delivers benefits to your customers continually
Let’s say you sell cookies through your website. Offering a 20% discount for a purchase may drive short-term, one-time sales. But how about tying your cookies into your customers’ lifestyles rather than focusing on a one-time discount, which does nothing to build a relationship with your customer.
With cookies, you can offer different types of packages – is the customer a mom looking for a treat to include in her child’s brown bag lunch? Or is it a person looking for fun family desserts? Or is it a person looking for great gifts for family and friends? Or is it an office worker looking to satisfy afternoon hunger? Define the different ways that your cookies fit into your customers’ lives and design packages and solutions accordingly.
The mom looking for a brown bag lunch treat? Offer her a package with brightly colored, individually wrapped, mini-sized cookies for each day of the week. Offer a subscription service so that the mom is sent a new set of cookies each week. Offer a chart that matches the best type of cookie to various types of lunches.
And if you felt compelled to offer a discount?
Well, instead of a one-time discount, what if your website offered the 20% discount for an ANNUAL cookie-lovers membership instead? In this way, instead of focusing on a one-time sale and then HOPING that the customer will come back, you are building a business model on a more solid, predictable, longer-term foundation.
Within this framework, you can deliver fresh new cookies on a monthly or weekly basis. Further to this, you can offer additional, value-add specials throughout the course of the year. You can build a deeper relationship through conversations with your customers. You can provide access to an exclusive website filled with special offers, fantastic cookie recipes and a forum for their voice to be heard:
- Offer members an exclusive opportunity to make recommendations for new cookies
- Offer them the exclusive opportunity to taste test new recipes that are not yet available to the general public
- Hold an exclusive cookie recipe contest, offering to sell the winning cookie
The possibilities are endless, and they apply just as equally to retail as they do to B2B, publishers and just about any other type of website.
These are just a few suggestions to help you construct a great website that drives your business growth over the long-term. If you need additional help, let me know below or at www.WebsiteMarketingNOW.com. Thanks!-->
A website conversion is when a site visitor takes the action that the business desires. For a retailer, this is typically an online purchase. For a B2B company, this is typically when a lead is generated through a form submission, download or call. And there are many other flavors of website conversions as well. For [...]Continue Reading
Are you aware that Google offers a variety of tools to help you with your website performance and promotion? The pervasive search engine company has a library of information, support materials, blogs, videos and applications all at your fingertips. Here are some of the essential Google tools for your website to ensure that your website [...]Continue Reading
Companies that sell to other businesses (Business-To-Business, or B2B), know that there are certain aspects to their online marketing that take on added importance when compared to Business-To-Consumer, or B2C, online marketing. In order to fuel business growth online, B2B firms should explore the following five killer B2B digital strategies: 1. Speak to the Right [...]Continue Reading
When people land on your website, they are typically looking for something specific. Help them find it by delivering amazingly easy navigation on your site. Good website navigation leads to new customers and increased conversion rates. Poor website navigation causes frustration and anger. Which do prefer? So, in the spirit of creating many happy site [...]Continue Reading
For small businesses that sell products online, creating compelling product pages on your website is critical to driving sales. To that end, here are 7 tips for developing better product pages on your website, leading to a better experience for the site visitor and more revenue for you. Make the Product Stand Out Designate an [...]Continue Reading
A website that does not drive your small business revenue is a lost opportunity. When building a new website or updating an existing website, many small business owners are focused on the design, technologies (Flash, for example), or the number of pages of the site. What is ultimately important to focus on, though, is your [...]Continue Reading
We’re approximately halfway through the year. Do you know how your website is performing? Do you know the site visitor trends? Do you know the most important site fixes or upgrades that need to be made? June and July are great times of the year to review and evaluate your website’s performance, and to give [...]Continue Reading