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Posts Tagged ‘procedures’

The Toilet Paper Illustration

Written by: Sam Carpenter December 10th, 2008
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As an example of systems-thinking, and at the risk of an awful pun, reaching for a piece of toilet paper is the bottom line. Â
Toilet paper is a mandatory accessory. It may be the one thing that all of us have used daily for all our lives. As an illustration of a system that is ubiquitous, [...]

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The Tip System

Written by: Sam Carpenter October 20th, 2008
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Here is an evaluation system, albeit waggish. It’s about tipping in restaurants, and I’ll preface things by saying I don’t believe a tip is a diner’s obligation. It’s a tip—something extra that one earns if the service he or she delivers is at least good.Â
Linda and I sit down for a meal in a restaurant. [...]

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